Business ProfileforECS Tuning, LLC

Ordered a tool under my business and after using 3 times in a couple weeks it broke during normal operation. Luckily I provide my clients pics and videos so I had actual evidence of proper usage and failure. Reached out to them. 2 weeks with no response. First comm was them advising its under their lifetime replacement warranty. Cool right? Wrong. Their "lifetime warranty" is actually buy 2 get 1 mostly free. I was being asked to buy the broken tool again, for a second time, then they would credit me tool cost only, no shipping or tax for a third failure coverage. That, by definition, is NOT a warranty. Funny thing is, I was only asking for the one small component to be replaced and after research, discovered ECS owns the tool company as its their house brand supplier. Tried to file a PayPal claim for a small portion of total price so I could buy my own replacement part, PayPal declined it. In the interim, got a new comm from a rep saying exactly what you would think a business would say. "Sorry this happened, please let us make it right, how do you want this handled? Refund or replacement?" Awesome, things are looking up. Wrong again. Same person that tried to sell me on their fake warranty process jumped into the convo and said "Oh they're new so they're wrong." Fake salesman tried to convince me they were going to help but had to wait till I closed my dispute. Provided visual verification and evidence multiple times the case was closed and closed i their favor. Gave them a week before I wrote it off and planned on leaving factual reviews. Courtesy contact on Friday. Advised they'd check if the dispute was closed (closed for 2 weeks at this point) and get back to me. Nothing Friday. Nothing over the weekend. Nothing Monday. Now its Tuesday and here are the facts. Be wary when purchasing from these folks. They DO NOT have a lifetime warranty. It requires you to buy it once, have it fail, buy it twice, have it fail a third time for a partial credit on a fourth.