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          Gene's Refrigeration, Heating & Air Conditioning, Inc. has 1 locations, listed below.

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            Business ProfileforGene's Refrigeration, Heating & Air Conditioning, Inc.

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/7/2017

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company offers plumbing, HVAC and electrical contracting services. This company is licensed, bonded and insured.

            Business Details

            BBB File Opened:
            9/27/2004
            Years in Business:
            64
            Business Started:
            6/1/1959
            Business Started Locally:
            1/1/1958
            Business Incorporated:
            4/28/1981
            Accredited Since:
            4/7/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Keith Tolliver, President
            • Ms. Danielle Locker, Operations Manager
            Contact Information

            Principal

            • Mr. Keith Tolliver, President

            Customer Contact

            • Ms. Danielle Locker, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (330) 723-0154
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/13/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            A technician came on Nov. 14, 2022 to fix a boiler furnace; it was determined the boiler was no longer serviceable; a salesman/engineer arrived to discuss replacement cost; a $2,000.00 deposit was paid that day; Nov. 25, 2022 the old boiler/chimney liner/cap were removed; new furnace installed, they had the wrong size liner/cap; it needed ordered and would be an easy install; the balance of $4,853.00 was paid; 3 separate times Genes tried to install the liner/cap; 2 attempts were unsuccessful due to weather; a metal roof/snow/wet surfaces created dangerous conditions; this was understandable. The 3rd attempt, May 19, 2023, was also unsuccessful after 2 hours of trying; the liner was too big/couldn't be installed due to weeping mortar inside the chimney. The salesman said a liner wasn't needed; the chimney is small/condensate shouldn't be an issue. We explained a 5" liner/cap was removed by Genes; they attempted to install a new liner/cap 3 x's; why try 3 x's if it's not needed; the job was paid in full and not considered complete by us; it needs finished and/or a refund of agreeable amount should be given; we were asked how much we'd agree to; we explained we first wanted to be sure a liner/cap was, indeed, NOT required. The furnace is the only appliance in the home that uses natural gas; the gas is turned off during warm months, so we don't accrue a monthly fee to be connected to gas for no reason. On Sept 5th ************ came to turn the gas on/inspect the furnace; inspection determined the install is inadequate/dangerous; a liner/cap is required for proper ventilation; the furnace is now RED TAGGED. It seems the furnace sold/installed by Genes did not properly consider replacement logistics necessary to safely/adequately do the job; NFPA 54 specifies requirements such as Chimney/Vents, Connection to Chimney Liners, Cold Weather Map, etc. We request a $2,000.00 refund to have another business install a direct vent to ensure safe/proper long-term operation.
            Read More

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tammy S

            2 stars

            10/24/2023

            Workers were polite. They did have to wait 3 hrs for extra parts when they came to put in new heating and cooling system. Got unit up and running at least we thought so. Our heating system was not putting out heat so I called to have fixed.had to wait 1 week. Was told it was fixed, wrong. Still not working. A supervisor came out a week later and was on his phone the whole time he was here. Couldn't fix so he said I had to wait another week. I said that's ridiculous. It is only 45 degrees out side and 35 in here. My husband called on sat morning to get someone out in an emergency and ** came and fixed our heater.he noticed the ceiling was not replaced to what it was so someone was going to come out to fix.my appointment for the Monday the 23rd was canceled. I go to my appointment and get a call from supervisor *** saying he was at my house. Told him it was fixed and all he could do was laugh. I hung up on him cause I was driving and I didn't want a ticket. He went bk to office and told them someone answered my door, not true. Noone was at home. Only ******* husband live ********** was at work n I had an appointment. Why lie??? That's all some of these people do.even the secretary ******. Very very rude.doesnt care bout customers only the money they get. We paid cash but after that can't get a true answer from them. I do not recommend them unless you can get ** to do the job. Time to talk to an attorney. I want them to know that you can't treat people this way!!! We paid way too much to be treated like trash and get lied to by so many!!

            Local BBB

            BBB of Akron

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