Business ProfileforStarbucks Corporation

In May 2024, I ordered my usual Frappuccino. I did not receive my stars, so I emailed Starbucks. After days of corresponding this way, I received an email that someone from Starbucks will call me in 1-2 business days. Three days later, I emailed again, and to this date, July 9, 2024, NO ONE has called me. Then on July 5, 2024, I did not received my stars from another order. I contacted Starbucks by phone this time, and after constantly being assured the issue will be taken care of, again I have not heard back from Starbucks. So much for their customer service being willing to help with a situation. I am once again being ignored. After being a long-time dedicated customer, I have decided to use up all my stars and gift cards and forget about Starbucks. They obviously do not care enough about their customers to follow-thru with issues. All I wanted was the stars from the two drinks added to my account. It amounted to about 11 stars for each drink. Very sad business practices from a company who are "supposedly" big on customer service.