Business ProfileforVacasa

Back in September of 2023 I booked our annual vacation with out of state friends from July 8-12. We checked in around 4 pm and noticed right away a few thingsWe were the only car in the lot other than a maintenance crew that was leaving for the day, the pool was all roped off with caution tape, and there was scaffolding and generators all around the pool. We went over to the crew and inquired about was going on. They told us the pool would be closed and the whole exterior was being power washed and painted for the next MONTH!!!!! At no point were we told by VACASA! Another worker said they were painting inside of units as well. We made our way up to the condo and saw the patio furniture all wrapped up, fresh paint on the ceiling and a ********** bag on the kitchen counter with a receipt from that day and an empty drop cloth bag.I called Vacasa immediately. They said ******* their property manager would contact us. He also said Vacasa was responsible. I asked to be moved. Next morning (Tuesday) woke up at 7:30 to the noise of workers talking, loud generators running and men on scaffolding outside our windows. I called again to be told the local operations manager had been informed. Wednesday morning I called again to be told that this was considered a loss of amenity and my case would be escalated. We also realized that the door to a balcony did not lock so we had to put a chair against it. On Wednesday at 12 pm I was contacted by a Vacasa supervisor. She apologized, said Vacasa was not responsible and that she was going to contact the unit owner immediately. I told her we wanted a full refund. She said that they could offer compensation but that a full refund would not be possible as we had been staying there! She also told me to find a broom to put under the door handle that would not lock. She never called back! On Thursday, I told them that the exit gate was not being closed by the workers and being left open all night. Refund of $579.07, I want full refund.