Business ProfileforBellamy Automotive Group, Inc.

I called this location on Monday to make an appointment. I informed the woman i spoke with that i needed my AC serviced. She said Tuesday 10:30 or 11:00 am work? i said yes that's fine. She said okay see you tomorrow. I thought it was strange how she didn't even ask for my contact information or even the type of car that i had. Tuesday at 10:25 i arrive for my appointment i went into the office the lady at the desk told me to bring my car into the bay. i drive in and a man comes to me and asks what can i help you with? when i told him what i needed he said he would be right back and someone would be here to help me in a second. I spoke to a woman she asked me if i could leave my vehicle for a few days i said that i could not. Then she basically accused me of lying about making the appointment. Then she said maybe you spoke to someone across the street. I said it's fine if you can't service my car i can't leave it here a few days. I was going to leave but then she asked me to park my car and she would be right with me. Keep in mind that i am here to get my AC fixed. Its very humid and 73 degrees outside. After a half hour of waiting i came inside she told me to check with them across the street. I went to the *** across the street. i spoke to another lady i believe her name was ***** she said that she could fit me in and did i want to leave my vehicle or sit with it. i told her i could leave it. After dropping my vehicle off i didn't hear from the *** side so i decided to give them a call at 4:00pm to see what was going on. i was informed the freon i needed was like 100 dollars a container. I did not have an issue with that but my freon level was already checked it was full that's why i took the car to them to check. Then she said that there machine was broken so they couldn't check it. Then they said the car wouldn't start. Then i came to get it they refused to give me my keys i had to threaten to get the police involved. They also broke the cover of my lock.