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          Mall of Georgia Ford has 1 locations, listed below.

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            Business ProfileforMall of Georgia Ford

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/5/2002

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            As one of the oldest Ford dealerships in Gwinnett County, we have formed a relationship with the community that we're proud of, but we also know that our work is never done.

            Products & Services

            New Cars, Used Cars

            Business Details

            BBB File Opened:
            3/5/2002
            Years in Business:
            22
            Business Started:
            12/17/2001
            Accredited Since:
            3/5/2002
            Type of Entity:
            Sole Proprietorship
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Su:
            12:00 PM - 6:00 PM
            Business Management
            • Ms. Kathy Miller, Comptroller
            • Mr. Jeffrey Wessels, Customer Contact
            Contact Information

            Principal

            • Mr. Jeffrey Wessels, Customer Contact

            Customer Contact

            • Mr. Jeffrey Wessels, Customer Contact
            Additional Contact Information

            Fax Numbers

            • (770) 932-2616
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/23/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            *********************************** 2011 Fusion. Date of Transaction: Jan10-19,24 Money Paid: $179 Diagnostic Fee / Incurred an additional $100 towing bill to have car taken somewhere else. The business committed to provide: Accurate diagnostic of the car problem (steering) Nature of the dispute: The dealership lied about many aspects from warranty to what happened to the car while in their possession. Dealership shifted blame instead of admitting they did something wrong (lied about warranty, about belt, about taking codes off the car.Description: on 1/9:On a recorded line, per the dealership, I called the dealership and spoke to ******************************* a service advisor with ****. Explained the steering is not working and I realize it is electric. I wanted to know if the steering was re-called? He looked up my car in his records and confirmed it was the 2011 **** Fusion and VIN. Stated there were no re-calls, however, there was a consumer extended warranty for some components of the steering, but could not promise that is what is wrong until I bring the car in. I did confirm that it would still be under this warranty even though it was a 2011 and had 130K miles. ***** the car arrived at the dealership, I was told that the entire ************* had to be replaced. 2 days later I was told the serpentine belt was off and sitting on the motor. I told him the belt had been replaced by PepBoys months earlier (8/2022) He said they never put it on the car and we had been driving w/o a belt, there maybe other ********** should get w/them. No way we have been driving the car for 18 months w/o a belt. He also said it was the original **** belt and emailed me pic. The belt is a Gates (another lie). The car had plugs & new battery put in at the ******* (6/2023) months after the belt was replace. He would not own up to someone took that belt off after it reached the dealership and still said that Pepboys never put the belt on, even thou plugs, battery and oil changes had been done there since.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Fernando R

            1 star

            10/31/2023

            This dealership does not check their cars thoroughly therefore now I'm being blamed for an aftermarket module on my car and I've only had it for maybe a month and no one wants to take responsibility for selling me a car with aftermarket pieces that could have easily been to detected through a fool inspection

            Mall of Georgia Ford Response

            11/03/2023

            WE DO A 161 POINT INSPECTION ON PRE-OWNED VEHICLES

            Local BBB

            BBB Atlanta & NE Georgia

            BBB Reports On

            BBB reports on known marketplace practices.

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