Business ProfileforInterstate National Dealer Services dba Revolos

I purchased an extended warranty for my vehicle in 2019. I was denied service on it in April 2024 due to an unmentioned limit of liability clause in the contract. There was no explanation of this clause by the institution that provided the warranty, nor was it on any of the informational pamphlets provided by the company that administers the warranty. The only mention is within the legalese of the contract. This information should be displayed prominently in plain language alongside the other limitations of the warranty. I was told that the limitations were based on mileage and time I owned the vehicle. There was no mention of a limit on the dollar value of the repairs versus the value of the vehicle. At no point during my use of the warranty was there any communication about the total amount spent they on the vehicle or any warning that service would be discontinued. This has put me in a situation where I, unexpectedly, can not afford to repair a vehicle I need to get to work. Additionally, when I contacted the warranty company to try to better understand the situation, they were unable to provide me with a way to verify their determination of the value of my vehicle. I was told that the dealership provides those numbers. So the consumer is left in a situation where they will lose this service at an undetermined point in time based on a changeable number that they don't have ready access to. The contract language states that the limit of liability is the **** actual cash value of the vehicle at the time of failure. But there doesn't seem to be any way to find out this specific number. Most car valuations offer a range, usually for trade in or private sales. I find these practices to be opaque at best, dishonest and scammy at worst. Now I am continuing to pay for this service through my vehicle loan, approximately 30 dollars per month, or 3000 over the course of the loan. But as I continue to pay I am receiving nothing for it.