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            Business ProfileOzone Billiards

            Billiard Supplies

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            Contact Information

            Kennesaw, GA 30144-7830

            Visit Website
            (770) 874-6181

            Customer Reviews

            1.33/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Oool Tables, Hot Tubs, Theater Seating, Saunas

            Business Details

            Location of This Business
            Kennesaw, GA 30144-7830
            BBB File Opened:
            2/15/2008
            Business Started:
            1/1/2001
            Business Started Locally:
            1/1/2001
            Business Incorporated:
            2/6/2002
            Type of Entity:
            Corporation
            Contact Information

            Customer Contact

            • Mr. Shawn Gargano, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            9/20/2023 $3,559 Order # ****** Ordered ****** 8 ft pool table, installation and perfect drawer for storage.After installation, we noticed that the seems where the corners meet the longer pieces were not matching up properly. The installers came back and tried to adjust but in the process the corner pieces cracked. The installers worked with the company to get the cracked pieces reordered. Ozone ended up mailing them items that we did not need and pieces that were cracked. The installers tried asking the company for another set of parts that are not damaged but the company has ignored them. I then also tried to get a response from the company but we have not had anyone contact us. The installers have given up and do not want to work with them anymore. They said that the corner pieces should not have cracked that way and question the quality of the table. At this point I think I might have purchased an inferior quality table that is damaged and no one in the company is willing to help us.
            Read More
            Read 13 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steven M

            03/23/2023

            Let me join the list of unsatisfied customers with Ozone Billiards. Like others in the complaints, Ozone does not answer a phone, they won't reply to emails and, have no option of leaving a message through voicemail. I ordered a pool stick Feb. 3, 2023 and within 6 weeks, the tip fell off and I found a hairline crack in the ferrule. With Ozone advertising a "60 Day" no hassle return policy on their cues, I thought this would be a slam dunk to return the cue. So, after no reply to a couple emails and a phone call that got no answer, I'm left to file complaints against Ozone anywhere I can. I'm also going to attempt to contact the supplier of the cue stick and file a complaint as well. DO NOT USE THIS COMPANY IF YOU'RE GOING TO ORDER SOMETHING THAT *** NEED TO BE RETURNED. POOREST OF CUSTOMER SERVICE FOR ANY ********************** ONLINE COMPANY I HAVE DEALT WITH.
            Read 5 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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