Business ProfileforPureTalk
At-a-glance
Customer Complaints
300 complaints closed in last 3 years
74 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 11100 Alcovy Rd, Covington, GA 30014-6406
- BBB File Opened:
- 3/18/2011
- Years in Business:
- 20
- Business Started:
- 4/7/2004
- Accredited Since:
- 6/3/2011
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Puretalk Holdings, LLC
- Hours of Operation
Primary
- M:
- 9:00 AM - 10:00 PM
- T:
- 9:00 AM - 10:00 PM
- W:
- 9:00 AM - 10:00 PM
- Th:
- 9:00 AM - 10:00 PM
- F:
- 9:00 AM - 10:00 PM
- Sa:
- 12:00 PM - 9:00 PM
- Su:
- 12:00 PM - 9:00 PM
- Business Management
- Ms. Carrie Pressley, Vice President Marketing
- Contact Information
Principal
- Ms. Carrie Pressley, Vice President Marketing
Customer Contact
- Ms. Karen Russell, Compliance Administrator
- Additional Contact Information
Phone Numbers
- (877) 820-7873Other Phone
Email Addresses
- Primary
- Complaint
- (877) 820-7873
Customer Complaints
300 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
210 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kathy V
08/21/2024
PureTalk Response
08/23/2024
Hello, *****! We apologize for the ongoing issues you're experiencing with your PureTalk service. We understand the frustration and inconvenience this must be causing, and we are committed to resolving these problems as quickly as possible.
We've received your feedback regarding the difficulty in reaching our customer support team and the technical problems you're encountering. We will investigate these matters thoroughly to identify the root causes and implement necessary improvements.
Regarding the new SIM card you received, we apologize for any confusion. It seems our Customer Support team ordered a new SIM to address the service issue you are experiencing. To activate the new SIM card please contact our *************************** by dialing 611 from your PureTalk device or by directly dialing **************. -C.H.
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