Business ProfileforIngo Money, Inc.

As it stands, "Ingo Money Services" is the only check cashing platform for my personal business as all of my business accounts are online for ease-of-access. My account with "********************** Services" was deactivated, I was not told any specific reason or how to fix/remedy the mistake that had 'apparently' been made on my account. The sole piece of underlying cause that was shared with me was a check from October 2023. This check was written from a fully consenting and recurring customer who I had previously cashed checks from before on the platform, and under the same account, without any issue. "InGo Money Services" filed a request with their investigation department and relayed to me that they would be in touch inside 1-3 days. The only response I received was an email stating that they were not able to reactivate my account without any delineation on the specifics of the case itself.I may be wrong but I believe in this instance that any user (especially with a history of compliance) should be told exactly what specific rule was violated, causing non-compliance, and should then be provided the necessary course of action to follow to resolve the issue and reinstate the account .