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          Credit Union of Georgia has 1 locations, listed below.

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            Business ProfileforCredit Union of Georgia

            Credit Union

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            2/8/2008
            Years in Business:
            64
            Business Started:
            1/1/1960
            Business Management
            • Ms. Kathy Day, Executive Vice President
            Contact Information

            Principal

            • Ms. Kathy Day, Executive Vice President

            Customer Contact

            • Ms. Kathy Day, Executive Vice President
            Additional Contact Information

            Fax Numbers

            • (678) 322-2509
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/01/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            The Credit Union is the worst when it comes to their customer service. They always try to blame the customer. Their collections ******************* is good at the blame game. He blamed us that their new employee didn't split our payments on our autopay that we used for over a year so we got a late fee but it was our fault that they didn't do it this time. Last year we were told that we had a lapse in our insurance and because of that they had to raise our payment. They said they sent letters but I never got one and I am the primary on the account and they never called me. Long story short I got a late payment because our autopay paid our normal payment and not he adjusted payment they made up. Since the payment was not in full it gave us a late payment. We had to battle them with our insurance agent showing we never had a lapse in our coverage. This was only on my car not my wife's who had the same coverage. I am attaching the e-mail a documents sent by our insurance agent. Again it was our fault because we should have known according to ******. We decided to pay off my truck and went to another bank with my wife's so we wouldn't have to deal with the incompetency from this bank. Well I paid mine off at the bank and my wife had a bank to bank transfer. Well the transfer took a little longer. Once again a late fee which hit my credit and took 30 points. They told me that their system does that automatically and the following month it should come off since it is paid in full. That never happened and this was last Summer. I called ****** today and of Course he wants to argue that it was my fault. He said when I paid off my truck it was 35 days over that I missed April's payment. I am attaching the payment went through in April and he is making stuff up again. All I want from them is to take it off my credit score. He said they can't do that. We have all the proof that it was a bank error, but they will never admit that. He put me on hold for 45 minutes until the phone hung up.
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            Customer Reviews

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            Local BBB

            BBB Atlanta & NE Georgia

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