Business ProfileforChick-fil-A, Inc.

On July 17, I placed an order with chic-fil-a in watching, **. I subsequently picked up my order and it was incorrect. I called the manager immediately afterward at which time he suggested I return to the store to remedy the situation. I returned several days later and they supposedly credited my credit card. However, several month later, reviews of statements did not show the credit. So I reached out to corporate headquarters customer service in September 2023 and they said they would send a note/report to the owner and the owner would reach out to me. Well, I called again in October and no update. I called in November and they supposedly escalated this to a care team and notified the establishment again for resolution. I called again today (December 14) and all they can do is send a note/report to the owner to work a resolution. I was not at all happy that this process is now in its 4th month.I am not sure what else to do at this point. Please reach to me if you need any additional info. As a note, I have reached out to my credit card company and they have not received any credit to date.*************************