Customer ReviewsforBardi Heating, Cooling, Plumbing

Bardi called me numerous times (I was basically harassed) to schedule a preventive maintenance, I finally gave in and allowed for it. Yes, I did buy a maintenance package but that was my mistake. "I didn't feel comfortable fixing something that isn't broke." Now days you can't trust individuals to be honest. What happen is one of their tech's came out do the preventative maintenace and my machine was working perfect - no issues. Before he left, the unit was going into defrost mode while outside temps were over 50 degrees (On valentines day). The unit wasn't going into defrost mode until he placed hands on my it. Now of course it would go into defrost mode auto when it was suppose to and most definitely colder than 50 degrees. It now goes into defrost mode all day (numerous times within a hour), regardless of the temp. Their customer service rep says they are not responsible and I can't prove he damaged the unit. However, the unit had no problems at all before their arrival. Be aware of using Bardi as when a problem as this comes up. There isn't a manager to care for concerns like this, you're on your own. I will move on to the next HVAC company to handle my maintenance needs and fix the issue they left me with. The customer service rep ***** claimed she is a manager and I WILL NOT receive a refund due to me cancelling my agreement. I didn't ask for a refund but she was being really rude with me. Beware people!!!

We are truly sorry you feel harassed. We scheduled your prepaid Heating Maintenace per your Friends of Bardi Plan. This appointment was on 2/14/24 and the technician performed the heating service and this does require that they turn they system off and check everything. This was working when the technician left. You called us on 2/19/24 to advise the ******** mode was not functioning correctly. Since we were just out and we strive to provide quality service, a senior technician was scheduled for 2/21/24 at no cost and a $50 credit was placed on your account. This way he could come and check the system out and see what was making this happen. Upon arrival the technician discovered the defrost board was malfunctioning and the system would defrost before start up every cycle. This was also advised per the knowledge and experience of the technician, that this is not something someone could have made the defrost board do. At this time, you advised you wanted to cancel your Friends of Bardi Plan and we normally cancel at renewal only when under contract, so you can get all your benefits from the plan. You stated you wanted this canceled right then and understood no refund could be offered. We sent the cancelation email within the hour as requested. We will be happy to assist you further and even reinstate your Friends of Bardi Plan to the end of your term if you would like. We again are truly sorry the defrost board has a defect and would love to assist you.

I had a leak in October 2023. I paid this company over $3000.00 to repair a water line. They did not give me a detailed bill of the repairs. I still have a leak in my home. They wanted another $4000.00 to install a new water heater and $1200 to install a toilet. I have called several times and begged for a detailed bill so the Clayton *********************** will adjust my bill. Bardi says they will send a detailed bill but haven't yet. I've been asking since November. My last phone call to them was 2/06/24 and I still don't have a detailed bill. One employee told me the repairman who worked on my waterline got fired and was not qualified. I would never use this company again. They like to take advantage of elderly people. I guess my only option is to get an attorney.

**** I am sorry to hear you are having a plumbing problem. I do show we assisted you 10/5/23 with a water service installation and installed a water line. This does have a warranty if you are having any issues with this work. We also were called out on 12/29/23 for an estimate to replace toilets. I will be more than happy to get you a copy of your invoice as requested. We do flat rate pricing, but I can have the two services noted on the invoice for you. We can always get a plumber out to check the work if you are having an active leak. Please contact me at ********** or email me at ***************************************

This company makes sure you know who they are sending to your house by sending you a picture and short bio of thier experience. As seniors, we really appreciated that. The technician did a wonderful job of explaining issues to us and also made recommendations that could prevent further issues. ??

Thank you for taking the time to give us a 5 star review. We are glad ****** was able to explain everything and take care of your HVAC needs in *******.

** E came out to service my heating system, he was very polite, and explain the service he was performing and recommendations on what need to be replace. Very courteous and friendly.

It was our pleasure to serve you ******. We are so happy ** made such a great impression on you. We look forward to assisting you in future.

The technician went above and beyond to make sure my heating was restored when the severe cold front was hitting the ***************************.

Thank you, ***** for taking the time to provide feedback for ****** on your HVAC repair in *******. We are happy you were warm during that cold front.

Had issues with this company from day one, New System installed poorly and when they removed the old system, they just released the old freon into the air and did not rclame it. Every time a so-called Technician came, I had to fix what they were there to service. The last straw was this last service call to as the so-called tech arrived to confirm an issue, I was having with my heat strip that I already tested and confirmed that it was bad, so he arrived and did the same test I did and said yes, it's bad but did NOT have the part to repair it and still charged me for the call? and no repair done and left with the plug for the heat strip not plugged in correctly to where I had to straighten out the pins that he had bent so the plug would go on correctly!! again I`m have to repair what they did!! Then said they would call in a day to let me know about the replacement part and did not call, I had to call them about it and after three calls they responded with it would be $2100.00 to replace a part that is under warranty. To replace the part is two screws and a plug, I am not paying for something that simple to do so I said to send me the part and I would install it and never got a response from them. What kind of customer service is that?? If you want a company that you have to follow behind and clean up what they did then this is the company for you.

Hi ***** I am sorry you are dealing with this. I do see we installed this system 6/17/2017 and have followed up on all work with you to make sure everything is in working order. The repair estimate was provided for the heat strip on 1/5/24. We would love to assist you with this and get your system back up and running. The quote we provided included a Friends of Bardi Maintenance Plan which discounted the repair 15% and provides a warranty for the work of a licensed technician. I would be happy to get you on the schedule as soon as possible.

**** is very good at his profession. Even though it was after six when he was able to come he took his time and made sure everything was completely repaired and the water heater had no leaks. He also made sure the area was cleaned when he was finished.I would not hesitate to use the company again.

Thank you for taking the time to let us know how we are doing. We appreciate your business and ******* will enjoy the feedback. 

The plumber did an exceptional job finding the issue and presenting a solution. He was very respectful of the property and was able to answer my questions and address any of my concerns.

We truly appreciate you taking the time to leave us a review about your experience. We are happy that your plumber represented Bardi's core values while in your home.

Great customer service by **************** Two visits by the technician to date and very happy with the Bardi service.

Thank you so much for taking the time to share your experience. We are grateful for the opportunity to serve you and make your home comfortable.

If there were more than 5 stars they would get it. Absolutely fabulous to work with!

Thank you so much for your comments about your experience. We look forward to helping if you need us in the future.