Business ProfileforCanvas Champ

Dear Sir or Maam:On February 27th -- I purchased 2 x $50 Gift Certificates on-line for 2 Newlyweds from Canvas Champs but my intented recipients never received.I have +Attached the e-mail(S) questioning the status of my order but absolutely no success despite asking multiple times. I then called 800 number (which is recorded) and learned there was I.T. glitch but my intended recipients still have not received.I have multiple complaints against Canvas Champ which I want resolve & in-writing.1.Paid for 2 x $50 Gift Certificates that need to be delivered to my recipients. (+Attached Documents)a.I want both intended recipient & myself to receive notice because I do NOT trust Canvas Champ at this point since I have requested multiple times.2.One reason for purchasing these 2 Canvas is because Canvas Champ was offering free 12x8 canvas Coupon CCFREE12BY8 if you spend $50 but never received. (+Attached Documents) 3.My loyalty account is incorrect and doest not relfect correct point balance for all my purchases over the years (easily 10+ Canvases purchased).Despite my past experiences with Canvas Champs being very positive over the years -- the ****************** I received from Canvas Champ is unacceptable and as of today my intended recipients still have not received. The receipients are 2 Newlywed couples so as you can imagine this is disappointing and embarrassing since I gave this to them as a gift and informed them in the wedding card.I have spent my valuable time trying to resolve, intiaiting this complaint, and compiling. I am beyond disappointed and am close to sharing with other Consumer Agency(s) and Platforms to share my experience and unacceptable service. Respectifully,***************************