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Find a Location

InComm Financial Services has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • InComm Financial Services

      250 Williams St NW STE M100 Atlanta, GA 30303-1032

      BBB Accredited Business
    • InComm Financial Services

      15276 E 14 Mile Rd Fraser, MI 48026

    • InComm Financial Services

      100 - 2050 Derry Rd W Mississauga, ON L5N 0B9

    • InComm Financial Services

      7025 Langer Dr Mississauga, ON L5N 0E8

    Business ProfileforInComm Financial Services

    Gift Cards
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    ITC Financial Licenses is a subsidiary of INCOMM (Interactive Communications International). All Vanilla products which include Vanilla Visa, Vanilla Visa Gift Cards, Vanilla Visa Rewards Card, One Vanilla and My Vanilla are issued by The Bancorp Group.
    The cards are distributed and serviced by ITC Financial Licenses, Inc. or IH Financial Licenses which is located in Columbus, GA.
    Correspondence concerning these products is handled by BBB Columbus. The link for ITC Financial Licenses is http://www.bbb.org/columbus-georgia/business-reviews/credit-cards-and-plans/itc-financial-licenses-inc-in-columbus-ga-4118
    TL 2/12/2015
    See all additional business information

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 311 Customer Reviews

    Customer Complaints

    1,802 complaints closed in last 3 years

    761 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1994

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Incomm is a company that partners with businesses and consumers to offer payment options and in-demand products and services.

    Products & Services

    Gift Cards

    Business Details

    This is a multi-location business.

    Find a Location

    InComm Financial Services has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • InComm Financial Services

        250 Williams St NW STE M100 Atlanta, GA 30303-1032

        BBB Accredited Business
      • InComm Financial Services

        15276 E 14 Mile Rd Fraser, MI 48026

      • InComm Financial Services

        100 - 2050 Derry Rd W Mississauga, ON L5N 0B9

      • InComm Financial Services

        7025 Langer Dr Mississauga, ON L5N 0E8

      Location of This Business
      250 Williams St NW STE M100, Atlanta, GA 30303-1032
      BBB File Opened:
      7/1/1994
      Years in Business:
      31
      Business Started:
      10/1/1992
      Business Incorporated:
      10/4/2004
      Accredited Since:
      7/1/1994
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • U S South
      • Interactive Communications Intl., Inc.
      • Fast Card
      • Incom Merchant Services
      • Ultimate Game Card
      • Master Card Gift Card
      • Global Direct Phone Card
      • Mio Pre Paid Card
      • US South Communications
      • GroupCard
      • MIO (Master Card Prepay Service)
      • MyVanilla
      • Interactive Communications International
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Brooks Smith, President/CEO
      • Mr. Scott Meyerhoff, CFO
      • Mr. Phil Graves, Executive Vice President
      • Mr. Brian Parlotto, Executive Vice President
      • Mrs. Alison Ledford, Office Manager
      • Ms. Renee Ratley, Supervisor, Business Operations
      Contact Information

      Principal

      • Mrs. Alison Ledford, Office Manager
      • Ms. Renee Ratley, Supervisor, Business Operations

      Customer Contact

      • Ms. Renee Ratley, Supervisor, Business Operations
      Additional Contact Information

      Fax Numbers

      • (866) 295-0646
        Primary Fax
      • (404) 601-1000
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      1,802 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/28/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I contacted incomm about a comprised gift card that I recieved for a Christmas present on the 26th of December 2023, I was told I would hear back from them within 3-5 business days but in some cases it would take up to 30 business days. It is now the 28th of February and after multiple attempts at calling and emailing them I have not gotten any updates or any closure to my claim on a compromised card.
      Read More

      Customer Reviews

      311 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Raymond V

      5 stars

      04/11/2024

      I bought a gift card for myself 500.00&I went to use it& it was locked. I got a hold of gift *************** them my ************ it's been over 30 days I am a vet.living on a fixed income I got the card to pay bills I now have late charges on everything I want my money back.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

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