Customer ReviewsforGem Shopping Network, Inc.

I have read the previous complaints and I had to say something positive. I have bought over the past couple years 4 items. I returned only one item as it wasn't to my liking. There was absolutely no issue returning it as I followed by their rules. I am loving the jewelry I bought and although I have a friend who is a jeweler who gives me great prices, I found that with GSN I am getting prices better or comparable to the discount I receive from my friend. My average spending is between **** and $4000 per item. I found customer service to be always polite, and the Hosts will comply with my request in demonstrating the piece of jewelry or gemstones. Shipment is usually a week to 10 days arriving with ****** I will continue to watch GSN for that next perfect piece of jewelry.

We hope this message finds you well. We would like to express our sincere gratitude for your recent positive feedback and for being a valued member of the Gem Shopping Network family. Your satisfaction and support mean the world to **.At Gem Shopping Network, we strive to provide exceptional customer experiences and deliver high-quality jewelry and services. It is heartwarming to receive your kind words, as they reaffirm our commitment to meeting and exceeding your expectations.Your feedback serves as a tremendous source of motivation for our entire team. We are constantly working to enhance our offerings and ensure that every interaction you have with us is memorable and enjoyable. Your trust and loyalty are invaluable to us, and we are honored to have you as a part of our family.Should you have any further comments, suggestions, or questions, please don't hesitate to reach out to us. We are here to assist you in any way we can and are committed to continuously improving your shopping experience.Once again, thank you for your positive feedback and for choosing Gem Shopping Network. We look forward to serving you with excellence for many years to come.

I'm new to GSN I made 2 purchases and my third was for a necklace I won biding on where vendor ***************** lowered it on an overnight price drop the sales rep promised me 10 percent coupon and free shipping I won the auction and a the floor manager D**** called me to finsluze the sale we spoke to me in a condescending tone msking feel guilty that I bought a very price and I should b grateful refused to honour tge 10 percent or the free shipping and pushed me to refuse the purchase claiming it was a loss!! I declined and hang up and wrnt to sleep time was 3am. Woke up this ****** to find him blocking my account from chat!!! HORRIBLE customer exoerience will never watch nor buy anything from them I felt like I was dealing with a Mafia

We sincerely apologize for your experience while interacting with our Sales team at GSN. We sincerely regret any inconvenience or frustration this may have caused you.We strive to provide exceptional service to all our customers, and it is disheartening to learn that we fell short of your expectations. We take your feedback seriously and will address the issues that led to this unsatisfactory experience to ensure it does not happen again.To make amends for this unfortunate incident, we would like to offer our assistance and support to resolve any outstanding concerns or issues you may have. Our customer service team is available to assist you at any time, and we encourage you to reach out to ** by phone @************** to discuss your specific needs. We are committed to making things right and restoring your trust in our company.Once again, please accept our deepest apologies for the inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future.

Claims they ave the most liberal return , therefore feel free to buy multiples, BEWARE. Their hosts, except ****, says this all the time, but their actions don't coincide with this statement. Also, they tend to ignore requests on online chat.. I have very mixed feelings on this channel. If not for their CHROMIA vendor and **** from Jewelry Extravaganza, I probably would have stopped watching. Definitely feel service has declined this year.

Thank you for taking the time to provide feedback.We're sorry your shopping experience didn't go as you expected. This is unusual, and your review will help us improve and strengthen our customer experience. Please let us know if you are looking for something in particular or have any questions about our return policy. **************** is available Monday-Friday 9 am-5 pm est to assist you with requests and answer any questions you may have.Please let us know if you need anything else.

I just began my shopping experience on Gem Network after stumbling upon it on my ROKU streaming tv. The hosts are fantastic, very reasonable prices, and the jewelry is gorgeous. The estate jewels are always breath taking. Thank you!

Hello Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us!

On three separate occasions, I was charged more than the price quoted. The third time I had video recorded the program, including the item number and on-air price given. When I received an email of the order several hours later, the price had increased over $200.00this was on a Friday. I called GSN and was told I would have to call **************** the following Monday. I called on Monday and told the ** Representative (********) about the overcharge, explaining that I had recorded the program and double-checked the price quoted on air, and, this being thir third time I had been charged more than the amount I agreed to pay, I was not going to let the overcharge stand this time. I offered to provide a video of the recorded show. ******** said she would review their recording of the show and call me, either later in the day or Tuesday. I received no communication on Monday or Tuesday. On Wednesday, I called and, again, spoke with ********, who insisted she had reviewed the recording of the show and confirmed the price billed was correct. I told her that simply was not true, and that I had video recorded the item I purchased and could prove the price given on air was over $200 less than that billed. I offered to send a video of the recording and was given the email address to send it to. I then cancelled the entire order. I have received no apology for the overcharge and have proven they did charge over $200 more than the price quoted on air at the time of purchase. In addition, I have twice been shipped rings that were not the size given and tagged on the item. People need to be aware that, given the number of times these issues have occurred over just the past year, they need to record the programming when they purchase something, and call **************** to protest when overcharged or shipped an item not as described on air. I will be happy to provide you with a video of the price quote and invoice to prove my claim.

Thank you for taking the time to provide feedback, ******. We apologize that your experience didn't reach your expectations and that we didn't meet your needs. For 25 years, we've prioritized our customers' happiness and continuously worked to provide the absolute best in colored gemstones and jewelry.Please reach out to us at ***********************, so we can work towards a resolution for your issue with pricing.