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Business ProfileforGreenSky, LLC
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The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
July 12, 2021
WASHINGTON, D.C. - The Consumer Financial Protection Bureau (CFPB) acted against GreenSky, LLC for enabling contractors and other merchants to take out loans on behalf of thousands of consumers who did not request or authorize them.
The CFPB issued a consent order against GreenSky requiring the company to refund or cancel up to $9 million in loans for customers harmed by its illegal conduct, pay a $2.5 million civil penalty, and implement new procedures to prevent future fraudulent loans.
GreenSky, a non-bank institution headquartered in Atlanta, used merchants, primarily those providing home improvements, to promote and offer financing to customers before making on-the-spot lending decisions based on criteria provided by its partner banks. Proceeds from GreenSky's loans, ranging from a few thousand to tens of thousands of dollars, bypass consumers and are disbursed directly to merchants following the merchants' application for payment.
Some consumers complained that they never applied for a loan or even heard of GreenSky before receiving billing statements, collection letters, and calls from the company.
Processing and Enabling Unauthorized Loans:
The CFPB found that GreenSky engaged in unfair practices against their customers in violation of the Consumer Financial Protection Act of 2010 (CFPA). The violations involved the company's loan origination and servicing activities, which included:
Processing and servicing unauthorized loans: GreenSky serviced and facilitated the origination of loans to consumers who did not request or authorize them. Between 2014 and 2019, GreenSky received at least 6,000 complaints from consumers who stated they did not authorize submission of a loan application. The company's complaint investigations found that in at least 1,600 instances its merchants were at fault.
Structuring the GreenSky Program in a manner that enabled unauthorized loans: GreenSky failed to create and implement appropriate and effective controls during the loan application, approval, and funding processes, failed to implement adequate merchant training and oversight, and neglected to effectively manage consumer complaints.
Under the CFPA, the CFPB has the authority to take action against institutions violating federal consumer financial laws, including by engaging in unfair, deceptive, or abusive acts or practices. The consent order issued today requires GreenSky to:
GreenSky will provide up to $9 million in cash refunds and loan cancellations.
GreenSky will pay $2.5 million to the CFPB, which will be deposited into the CFPB's Civil Penalty Fund
GreenSky is required to prevent future illegal practices by verifying consumers' identities and confirming their authorizations prior to activating loans or disbursing loan proceeds.
GreenSky must also implement an effective consumer complaint management program, exercise effective oversight of third-party merchant partners, and implement consistent standards to govern the write-off of illegal loans.
Click here for more information: https://www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-fintech-company-greensky-for-enabling-merchants-to-secure-loans-for-consumers-without-their-authorization/
BBB reports on known significant government actions involving business' marketplace conduct.
At-a-glance
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Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 5565 Glenridge Connector Ste 700, Atlanta, GA 30342
- BBB File Opened:
- 4/14/2009
- Years in Business:
- 17
- Business Started:
- 5/10/2006
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- MacCredit
- Greensky, Inc.
- Business Management
- Mr. Tim Kaliban, President
- Mr. Joshua Primeaux, Vice President of Operations
- Mr. David Zalik, CEO
- Contact Information
Principal
- Mr. Joshua Primeaux, Vice President of Operations
Customer Contact
- Mr. Joshua Primeaux, Vice President of Operations
- Additional Contact Information
Phone Numbers
- (678) 264-6105Other Phone
Email Addresses
- Primary
- (678) 264-6105
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
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04/09/2024
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