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          Tello, LLC has 1 locations, listed below.

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            • Tello, LLC

              4780 Ashford Dunwoody Rd STE A236 Atlanta, GA 30338-5564

              BBB Accredited Business

            Business ProfileTello, LLC

            Mobile Phone Service
            BBB accredited business

            Contact Information

            4780 Ashford Dunwoody Rd STE A236

            Atlanta, GA 30338-5564

            Visit Website
            Email this Business
            (678) 528-0398

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            1.89/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            67 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 9/18/2015

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Tello, LLC is a cell phone service carrier.

            Products & Services

            Family Plans, Pay As You Go Plans, Individual Plans

            Business Details

            Location of This Business
            4780 Ashford Dunwoody Rd STE A236, Atlanta, GA 30338-5564
            Email this Business
            BBB File Opened:
            9/9/2015
            Years in Business:
            7
            Business Started:
            5/1/2016
            Accredited Since:
            9/18/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Florin Miron, President
            • Ms. Mihaela Georgescu, Communications Manager
            Contact Information

            Principal

            • Mr. Florin Miron, President

            Customer Contact

            • Mr. Florin Miron, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            67 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            In short, I signed up for Tello Mobile's unlimited talk/text and data plan - with 35 GB of high-speed data then unlimited at a lower speed. I activated the account yesterday and today I checked my account to see how much data I used - and discovered I only have 100 minutes of talk time per month - which is not what I signed up for. It's odd, if you go to the Tello site, and pick one of their plans, their unlimited plan you can select 100 minutes of talk, 200 minutes and some other options before you get to unlimited talk. ************* text and data remain the same. There is only one reason to do this: try to get people to buy a plan with fewer talk minutes by mistake only to discovered they have to pay more for more talk time. Yes, I can switch the plan at the end of this month - but this kind of bait-and-switch went ouf with carnival barkers. And it's a shame a large corporaton like Tello engages in such tactics.
            Read More
            Read 66 More Complaints

            Customer Reviews

            18 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa C

            04/16/2024

            It was the most frustrating cell phone company I have ever had. I requested a refund because I switched to a different cell provider. They granted me the refund gave me the refund. It was processed and put in my account. I went to use my credit card. and guess what? It was declined because Tello was taking another payment out. I got really frustrated. Talk to three or four people and they all said something different. I sent them screenshots of my account. I sent them screenshots of my chat history with them. they dont understand it. If I could give it zero stars I would! The staff was very disrespectful treating me like I was stupid even though I have all the actual evidence. I changed to a different cell phone company and boom just like that. Everything works like a pro. Dont waste your time or your money on Tello. Its not even worth the $14.27 a month. Dont go here find something different.!

            Tello, LLC Response

            04/19/2024

            Dear ****,We greatly appreciate you taking the time to evaluate our service. We sincerely apologize for any inconvenience you may have experienced.According to our records, we observe that you requested refunds for your last two orders placed with us on 04/08/2024 and 04/15/2024. We want to clarify that both transactions were processed for refund on 04/16/2024, including the specific transaction in question.Should there be any discrepancies noted on your bank statement, we kindly advise you to reach out to your bank for further clarification.We apologize if there was any misunderstanding, and we want to affirm that our intention was not to show any disrespect. We maintain our recommendation to contact your bank, as they can offer additional assistance in investigating the matter and providing further information.Best regards,Tello
            Read 17 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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