Business ProfileforMerchantE

Merchante has terrible service, they kept funds for over a week in Feb of 2023 before depositing them to our account, then we had customers who were charged twice by Merchante with no follow up by Merchante to either us when we asked for help, in that same month I never got deposit reports that matched what was deposited into our bank account while we spent hours on the phone trying to get help for our customers who were charged twice, we tried to return credit card machines several times and were not sent labels and once we did get labels and sent the machines back that Merchante continued to charge us and lost their tracking on the delivery, **************** told us that we were under contract for another six months when we tried to cancel but when questioned said that actually we were not under contract. They have cost us clients and business and many, many hours of employee time. And now, after being told that we are all paid up and can close our account that we still owe them money but do not provide info on what the charges are for. If I could give them less than a one star review I would!