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Find a Location

Masonite Corporation has 1 locations, listed below.

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    Business ProfileforMasonite Corporation

    Storm Windows and Doors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4005 Newport Place, Lawrenceville, GA 30045
    BBB File Opened:
    4/10/2006
    Years in Business:
    98
    Business Started:
    9/1/1925
    Type of Entity:
    Corporation
    Alternate Business Name
    • Masonite and Stanley Door
    Business Management
    • Mr. John Harvey, Customer Response Center Manager
    Contact Information

    Principal

    • Mr. John Harvey, Customer Response Center Manager
    Additional Contact Information

    Fax Numbers

    • (813) 498-6044
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Door purchased from homedepot and installed by original homeowner per docs ***** county title deed. I do not have a receipt but I am the original homeowner and nor does the warranty say a receipt is necessary for so said warranty. I tried working through email to resolve this issue of a replacement door due to the top of door being warped per pictures.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vincent L

    1 star

    06/08/2021

    I purchased 8 customized sized interior doors from Lowes back on January 16th 2021 and was told that I should be receiving the doors 5 weeks from my order date. Fast forward to today 6/8/2021 and haven't received one door. This is a complete joke. I kept getting updates from Lowes probably 10 or more times saying the doors haven't arrived and they will be pushed out. I get so fed up that I called Masonite Customer Service directly ( 4 or 5 different times) and they mentioned that the doors are on a truck from the New York warehouse and being delivered to the ***** in Butler NJ. This was 4 weeks ago. I just got off the phone with Masonite today 6/8/21 and was told the doors delivered to the ***** on May 21st. I called back ***** and asked them what is going on. They tell me that the doors haven't arrived. I told them Masonite told me they delivered. This is a complete ******* mess. The guy at ***** tells me, I'll call Masonite and find out what's going on. He calls me back and says 3 doors delivered and 5 are damaged and they refused them. You would think I would get a call from someone regarding this. Masonite or ****** HELLO, ANYBODY THERE!!! Where is the customer service. They were delivered on the 26th, he says. I mean what the **** is going on, this has to be a joke! 2 big companies can't get there **** together. Its like the doors were shipped to the Bermuda triangle and they can't find them. I mean this is 6 months now and I don't have a single freaking door. I could have grew my own trees and milled them myself. What a complete joke this is. Do not by doors from Masonite or from the ***** in Butler, NJ. It seems like they have no idea what is going on either. I should get a refund plus free doors from this headache. If I could leave negative stars I would leave -5.

    Local BBB

    BBB Atlanta & NE Georgia

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