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Find a Location

PartSelect.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PartSelect.com

      415 Willow Street Truro, NS B2N 6T2

      BBB Accredited Business
    • PartSelect.com

      3781 Newburg Rd. Louisville, KY 40218

    Business ProfileforPartSelect.com

    Small Appliance Parts
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.39/5stars

    Average of 70 Customer Reviews

    Customer Complaints

    81 complaints closed in last 3 years

    36 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 29/3/2004

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    PartSelect.com has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PartSelect.com

        415 Willow Street Truro, NS B2N 6T2

        BBB Accredited Business
      • PartSelect.com

        3781 Newburg Rd. Louisville, KY 40218

      Location of This Business
      415 Willow Street, Truro, NS B2N 6T2
      BBB File Opened:
      8/5/2003
      Years in Business:
      25
      Business Started:
      1/2/1999
      Accredited Since:
      29/3/2004
      Type of Entity:
      Partnership
      Alternate Business Name
      • Eldis Group Partnershp
      Business Management
      • Mr. Ben Graham, Manager of Business Development
      • Mr. Gary MacLean, General Manager
      • Ms. Lacey Totten, Customer Service Operations Manager
      Contact Information

      Principal

      • Mr. Gary MacLean, General Manager
      • Ms. Lacey Totten, Customer Service Operations Manager

      Customer Contact

      • Ms. Lacey Totten, Customer Service Operations Manager
      Additional Contact Information

      Fax Numbers

      • (902) 893-7505
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      81 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/04/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Sent us the wrong part and have no contact number to call customer service to get info or complain or talk to a salesperson. We request via email to return the part. Waiting for response. Also we found the same part on ****** and other sites for under $100 and their price was $242 plus tax and shipping. *******
      Read More

      Customer Reviews

      70 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Wade H

      1 star

      15/04/2024

      I placed an order on March 10, 2024 order #23334100 and I still haven't received it. I tried calling and tracking the order but nothing. The email confirmation said it was in stock but at this point my guess is that isn't correct. I would love to hear from someone that works at Part Select.

      PartSelect.com Response

      16/04/2024

      We are sorry for any issues this may of caused. We show an email was sent on 03/12/24 to advised of the item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer. Once received the items would ship out to you and arrive in 2-3 business days. An automated email will be sent to you to advise of this shipment.

      Local BBB

      Better Business Bureau Serving the Atlantic Provinces

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