Business ProfileforPartSelect.com

I ordered two glass shelves for my ** refrigerator on 4/17/24. Order ********. I received a small 12”x9”x6” box on 4/24/24 delivered by ****. I wondered what could be in it since both shelves I ordered were much larger than that box. I opened it to find a carefully bubble wrapped piece of metal the broken glass attached to it. I recognized it as the end piece of the shelf. That is all that was in the box-not even the rest of the broken shelf. This was purposefully sent-it was bubble wrapped and not even in the right sized box for the complete shelf assembly. Customer Service kept insisting that it was broken in transit even though I told him the box was too small to have held the whole shelf. He wanted me to send the piece with broken glass back to them! I protested and he acquiesced. He said to email a picture of the junk I received and I wouldn’t have to send it back. I sent the picture. 4 hours later I got a reply that they needed a jpeg picture of the item, the packaging and the box. Nothing I was told by customer service. So I did that. In that same order, another shelf was due to come in. I tried to cancel it due to my lack of faith in this company but was told it was enroute and to refuse ***** delivery. Of course ***** *ust left the box and now I am left paying for the return postage. We’ll see how quickly my refund gets processed. I’m not holding my breath. I will never do business with this company again. BUYER BEWARE!

We are sorry to hear the item arrived damage. When an item is damage our warehouse requires pictures of the damage in order to issue a refund. Once when an item has shipped we are not able to cancel the shipment. We do show the refund for the damage item was applied today as well as the returned item for a total refund of $141.45. Which can take 2-3 business days to show your paypal account.