Customer ReviewsforPartSelect.com
67 Customer Reviews
- Date
- Highest Rating
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Review from Eric D
1 star19/02/2024
Absolutely no help! I have emailed the company with no response. No update on when my part will arrive. I paid for shipping 3-5 days out and nothing. After reading these reviews on the BBB website. This seems the only way to get them to respond. God knows they don't answer emails on their own site. I'm all about giving companies the benefit of the doubt, but this is ridiculous!PartSelect.com Response
23/02/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order the Refrigerator Shelf ordered was not a stocked item. We had to place an order with the manufacturer they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer. Once received the items would ship out to you and arrive in 3-7 business days. An automated email will be sent to you to advise of this shipment.Review from Jessica J
1 star22/01/2024
If I could give 0 stars, I would. I ordered a Dryer Timer (in stock) and a Timer Screw (back ordered) from this company on January 19th. The site said if I ordered the Dryer Timer before 4pm EST, it would be shipped that same day. I placed my order at 3:15 pm EST, thus it should have shipped out. I also paid $32 for Next Day delivery. It is now January 22nd, and I have received no email that my in stock Dryer Timer (which I paid extra for next day delivery) has been shipped. I have called this company numerous times and sent four emails. I have received zero (0) response from anyone. I will never order again from this company and will be seeking a refund for the next day shipping. I needed my Dryer Timer the next day for a repair; hence, me paying $32 for NEXT DAY DELIVERY. I will be taking action to get a refund back for the delivery charge. I only hope to be contacted by someone in this farce of a company. I should have checked the reviews first. I will never purchase from this “company” again.PartSelect.com Response
26/01/2024
We are sorry for any issues this may of caused. We show the screw was a backorder item, which held the order for shipping. We show the screw was cancelled off the order and your order shipped and was delivered. On 01/23/24 a refund was issues towards your shipping cost in the amount of $23.22.Review from Mel M
1 star21/01/2024
If I can give Parts Select zero stars, I would. Do NOT order parts from here. Our oven ignitor needed to be replaced and we order one from Parts Select and paid extra for the quicker delivery. Parts Select used *** ** and the ignitor came in a flimsy envelope and was damaged. We contacted Parts Select customer service who indicated they will file a claim and once that was completed, I would get an email with instructions on returning the damaged ignitor (or they may indicate to just trash it). But then I had to buy another ignitor so that was 2 credit card purchases so far. They expedited (came within 3 days) the 2nd part and I received this today (1/21/24). And the ignitor was sent in a bigger envelope (yes, envelope, not a box) that was even more flimsy. The 2nd ignitor was damaged again!! This was ridiculous!! Had to talk to customer service again who is expediting both returns so that my 2 credits to my card can be processed. I am now still without an oven for 2 weeks. I will need to either order the part with Sears or call an appliance tech (and pay more money). Again, do NOT order parts from here.PartSelect.com Response
26/01/2024
We are sorry for any issues this may of caused. We do see both of your order have been refunded. One was refunded on 01/22/24 and one refund is being issued today both in the amount of $210.84. We do appreciate your feedback on the item being shipped in envelopes that caused the damage and this information has been past along to help with future deliveries.Review from Rebecca Y
1 star21/01/2024
I ordered 3 parts on Jan.1, 2024, was told 1 was on back order and needed to be ordered and normally is shipped in 11-15 days from date of order. I have called and emailed customer service with no helpful response as they have no one answering calls or emails. It is now Jan.21, 2024 and there is no way in getting a real human to give me a real answer. Don't know how they are Better Business accredited. Still waiting as need these parts to fix my Mother's refrigerator, as she can't afford a new one. Hard to find reliable companies anymore.PartSelect.com Response
26/01/2024
We are sorry for the delay in responding. At this time, we are experiencing high call volume due to our automated system being updated. Checking on your order. The door insulation is showing as in stock at our warehouse. With the ice chute door, although it showed as in stock when you placed your order, when the order was processed at our warehouse, we found there was an inventory discrepancy and we had to order it from Frigidaire . However ,the item has arrived at our warehouse. These items, Door The Door seal and Door should ship within the next 24 hours. The Ice Chute Door is showing on backorder with the manufacture and currently they are not able to provide us with a estimated time of arrival. We would be more then happy to issue a refund on the shipping cost for the inconvenience.Review from Dan Q
1 star17/01/2024
So far I have called, no answer. I have e-mailed , no reply. I ordered a piece of glass for my oven. I received it already scratched. I just want a refund. Terrible support from Partselect.PartSelect.com Response
26/01/2024
We are sorry to hear the item arrived damage. We need some more information in order to set up the correct return and refund. We have emailed you directly for this information.Customer Response
26/01/2024
You have not emailed me. I have not received an e-mail from you.Review from Jay M
1 star16/01/2024
Order 23121915, no help with info. concerning delivery. Zero help on a $225 order. Avoid these folks.PartSelect.com Response
23/01/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! The items you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We currently show your order has been cancelled on 01/20/24 and refunded.Review from Shanell B
1 star10/01/2024
Made an order for two items on 12/28/2023. Website said items were in-stock. Paid to have items shipped in 3-5 days . Still have not received items. Can never get anyone on the phone to due to supposedly high call volumes no matter what time of the day you call. Even tried contacting customer services via email. Still haven't heard any thing back.PartSelect.com Response
15/01/2024
We are sorry for the delay in responding. The item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We had to place an order with the manufacturer. We currently show you have called in and cancelled your order on 01/11/24.Review from Tommy R
1 star09/01/2024
It really is amazing how this so called company is still able to sell parts!! I ordered a part for my microwave after waiting quite a while I received the part. It wasn't what I needed. I have tried to call and no one answers. I've sent several email's to their joke of a customer service and I have received no return email or info as to how to return this part. Rest assured if my review can STOP someone from ordering from these ******, my $150 for my part was worth it. I'll repeat...DO NOT ORDER FROM THIS COMPANY!!! YOU WILL REGRET IT! J*** ***** **** ***** **** *** ****** *** ****** **** ****** ***** ********PartSelect.com Response
15/01/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! We have set up a return on your order and a email was sent with the return details. Once when we have the item back a refund will be issued back too your credit card with in 3-5 business days in the amount of your order.Review from Melissa S
1 star08/01/2024
The website is very excited about the one day shipping, but it's not true! It's been over 10 days and nothing. No shipment and no response to my emails. The website still shows both items as currently in stock, but none for me apparently. I'd love to have my $116 back so I could go somewhere else to actually get the parts. DO NOT BUY FROM HERE.PartSelect.com Response
11/01/2024
We are sorry for any issues this may of caused. The items you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We had to place an order with the manufacturer, the items have shipped on 01/08/24. We have refunded you your shipping cost on the order for the inconvenience. You will see $9.92 back on your credit card in 2-3 business days.Review from Mark C
1 star06/01/2024
I can't believe their A+ rating and Bizrate results. My experience with them was hopeless. I ordered from them because the manufacturer does not have the part in stock. Their site said and still says they have it in stock. Their site says Same Day Shipping. That is false advertising - in essence a lie. Mine has still not shipped in almost 40 days. The Order Status saying that it is being processed also says that note will be updated when it is processed. Nothing changed in 40 days. I sent them two emails and received no reply. I’ve tried to call a few times. The answering system always says that ‘due to higher than normal call volumes, there is no agent available to take (my) call’. Nonsense, I’m sure this situation is now normal and they either don’t have enough staff for normal volumes or have no intention of answering most calls anyway. I’m very disappointed in their inability to process routine orders, false advertising, dead-end online response tools and non-existent customer service.PartSelect.com Response
11/01/2024
We would like to apologize for any issues this may of caused. The item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently we show your order was cancelled and refund.
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