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          Asurion Consumer Solutions of Canada has 1 locations, listed below.

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            Business ProfileAsurion Consumer Solutions of Canada

            Insurance Companies
            BBB accredited business

            Additional business information

            Additional Info:
            Significant increase in Complaint activity
            See all additional business information

            Contact Information

            11 Ocean Limited Way

            Moncton, NB E1C 0H1

            Visit Website
            Email this Business
            (703) 318-7700

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            Customer Reviews

            1/5

            Average of 73 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            92 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 14/3/2017

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            11 Ocean Limited Way, Moncton, NB E1C 0H1
            Email this Business
            BBB File Opened:
            19/11/2015
            Years in Business:
            10
            Business Started:
            20/12/2013
            Business Started Locally:
            20/12/2013
            Business Incorporated:
            14/1/2014
            Accredited Since:
            14/3/2017
            Type of Entity:
            Corporation
            Business Management
            • Ms. Jennifer Davie, Director
            Contact Information

            Principal

            • Ms. Jennifer Davie, Director
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            92 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            15/02/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I bought an ****** with the bell on an agreement with my wife. Within a month, we both lost our phones on December 16, 2023. We filed for a claim on the same day, with Service Request ID 109393788618. It's been two months. I have been calling them multiple times, and the last email that was received from them was on December21, 2023, to know the update. When I called them today, February 14, 2024, I was told that my request got denied, and they didn't bother to tell me the reason or send an email. However, my wife got approved with Service Request ID 107884536615. We both lost our phones together, and I am frustrated that they can approve one claim and not the other when the situation is similar. I am paying a monthly installment and insurance for the phone, which I do not have. Kindly help me resolve this issue.
            Read More
            Read 91 More Complaints

            Customer Reviews

            73 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            James E

            09/02/2024

            This company has garbage terms of service on their warranty. Have a busy life, and don't get around to reporting your claim. Claim denied! Hardly anyone has this stuff top of mind in this day and age, and yet there is zero forgiveness for your paying customers missing a deadline. We pay our monthly dues for device care on these phones and you can end up never getting to use your device care in the end and be stuck paying exorbitant prices to repair your device with other vendors, or even if you do get to use it you will pay insane deductibles to get your warranty repairs or replacements. Take a look below Asurion, I'm not alone on this stuff. Your company has poor values and does not put the customer first. Take a look around at what the real businesses of today's age do that have hit it really big. Customers first, satisfaction of customers first before profit. Your company is a sham, and your service and communications are trash. You can bet I'll be sharing my experience with everyone I know so they are guaranteed to not use your services.

            Asurion Consumer Solutions of Canada Response

            26/02/2024

            We’re sorry that your experience with Asurion did not meet your expectations. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.
            Read 72 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Atlantic Provinces

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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