Business ProfileforZipcar, Inc.

Date of incident: June 1 (Sat)Problem: refund Why: inaccurate details from +10 zipcar support staff, poor roadside assistance that I paid insurance for through them, and a constant delay by their expert team where still out on the towing fee and tire charges I had to pay On June 1, I drove from ******* to ****** between 8:30-9:30am until I heard a rumbling in the tire where the front right tire blew out so I pulled to the side. I called Zipcar at 9:27am. ***** (Temple zipcar rep I spoke with on at least 3 calls for the next hour) said she will contact their roadside asssitance program. I then received a text where the nearest company to tow/fix the car will come 3-4 hours (I had waited for nearly 30 mins before I got this update). I called ***** again where she said that is too long, cancel it, and then find another towing company. I told her Im still in the highway, so she talked about options where one of it included asking the police to tow me since earlier a state police checked in on me. I called the officer who called in a police approved towing co. I called zipcar for an update where this time a guy answered, understood the situation, and told me to stay with the towing truck (not the one through the roadside program). After 11am, I was at the towing company near the highway, they noticed the 2 front tires were in bad condition and that Zipcar shouldnt have allowed the car to be out so that it wasnt my fault especially since the tire in the trunk wasnt a spare tire but the original tire for the front. After they repaired the wheels, they asked who was paying. I called zipcar multiple times to no response until ****** said he will file an expert team consultation where I will be contacted by 6/7.I called 6/7, I was told by the following Mon/Tues. I called 6/10, but I was told weeks. I then spoke with ***** who said she will escalate my situation. I havent heard back. I got angry, but I believe I been wronged.