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Find a Location

American Consumer Credit Counseling, Inc. has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American Consumer Credit Counseling, Inc.

      130 Rumford Ave Ste 202 Auburndale, MA 02466-1370

      BBB Accredited Business
    • American Consumer Credit Counseling, Inc.

      209 Broadway Hanover, MA 02339-2341

      BBB Accredited Business
    • American Consumer Credit Counseling, Inc.

      100 Erdman Way Leominster, MA 01453-1804

    • American Consumer Credit Counseling, Inc.

      633 W 5th St 26th & 28th Floor Los Angeles, CA 90071-2005

    • American Consumer Credit Counseling, Inc.

      350 10th Ave Ste 1000 San Diego, CA 92101-8705

    Business ProfileforAmerican Consumer Credit Counseling, Inc.

    Credit and Debt Counseling
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.97/5stars

    Average of 672 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/30/2009

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    American Consumer Credit Counseling, Inc. (ACCC) is a non-profit 501(c)3 organization. The business offers credit counseling, debt management, bankruptcy counseling, housing counseling, student loan counseling, and financial education to consumers nationwide.

    Business Details

    This is a multi-location business.

    Find a Location

    American Consumer Credit Counseling, Inc. has 22 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • American Consumer Credit Counseling, Inc.

        130 Rumford Ave Ste 202 Auburndale, MA 02466-1370

        BBB Accredited Business
      • American Consumer Credit Counseling, Inc.

        209 Broadway Hanover, MA 02339-2341

        BBB Accredited Business
      • American Consumer Credit Counseling, Inc.

        100 Erdman Way Leominster, MA 01453-1804

      • American Consumer Credit Counseling, Inc.

        633 W 5th St 26th & 28th Floor Los Angeles, CA 90071-2005

      • American Consumer Credit Counseling, Inc.

        350 10th Ave Ste 1000 San Diego, CA 92101-8705

      Headquarters
      130 Rumford Ave Ste 202, Auburndale, MA 02466-1370
      BBB File Opened:
      10/19/2007
      Years in Business:
      33
      Business Started:
      1/1/1991
      Business Incorporated:
      9/17/1992
      Accredited Since:
      6/30/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • As a non-profit financial education and credit counseling organization, ACCC is mandated to comply with all state and federal laws. In order to conduct business as a legal entity, ACCC must have a Certificate of Authority to do business within a state. ACCC has attained a Certificate of Authority in all 50 states as issued by the Secretary of State including the District of Columbia. ACCC is licensed in every state where it is required.
      Type of Entity:
      Corporation
      Number of Employees:
      120
      Alternate Business Name
      • ACCC
      Hours of Operation

      Primary

      M:
      9:00 AM - 11:30 PM
      T:
      9:00 AM - 11:30 PM
      W:
      9:00 AM - 11:30 PM
      Th:
      9:00 AM - 11:30 PM
      F:
      9:00 AM - 8:00 PM
      Sa:
      10:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Ms. Tracey Macomber, Manager of Quality Assurance
      • Ms. Donna M. Conley, Vice President
      • Ms. Katie Ross, Manager
      • Mr. Allen Amadin, President/CEO
      Contact Information

      Principal

      • Ms. Donna M. Conley, Vice President

      Customer Contact

      • Ms. Tracey Macomber, Manager of Quality Assurance
      • Ms. Katie Ross, Manager
      Additional Contact Information

      Fax Numbers

      • (617) 663-6501
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I signed up with this company in May and have made timely payments every time. Yet I am still receiving calls, letters and emails from the creditors enrolled in this program. Now several are sending charge off notifications. When I inquire they are not even aware I am enrolled. This is a scam that destroys your credit rating while taking the money that could be used to pay charge off amounts.
      Read More

      Customer Reviews

      672 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vi D

      5 stars

      04/12/2024

      ****** was super personable and helpful over the phone! Would recommend this program to anyone in need

      American Consumer Credit Counseling, Inc. Response

      04/15/2024

      Thank you for sharing this 5-star review with American Consumer Credit Counseling and for sharing your experience with ******. We're happy he was so helpful and provided you with great customer service. We truly appreciate your feedback.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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