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Find a Location

The TJX Companies, Inc. has 361 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThe TJX Companies, Inc.

    Retail Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 53 Customer Reviews

    Customer Complaints

    383 complaints closed in last 3 years

    163 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The TJX Companies, Inc. specializes in off-price retail sales of apparel and home fashions. The business operates T.J. Maxx and Marshalls (combined, The Marmaxx Group), HomeGoods and Sierra Trading Post, as well as tjmaxx.com and sierratradingpost.com, in the United States; Winners, HomeSense, and Marshalls (combined, TJX Canada) in Canada; and T.K. Maxx in the United Kingdom, Ireland, Germany, and Poland, as well as HomeSense and tkmaxx.com in the U.K. (combined, TJX Europe).

    Products & Services

    Off-price Mens and Womens Clothing, Off-price Mens and Womens Accessories, Off-price Merchandise for the Home

    Business Details

    This is a multi-location business.

    Find a Location

    The TJX Companies, Inc. has 361 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      770 Cochituate Rd, Framingham, MA 01701-4666
      BBB File Opened:
      7/15/1960
      Years in Business:
      68
      Business Started:
      1/1/1956
      Business Started Locally:
      4/17/1962
      Business Incorporated:
      4/9/1962
      Type of Entity:
      Corporation
      Number of Employees:
      286000
      Alternate Business Name
      • Tjx Companies
      • TJX
      • Zayre
      • AJW Merchants
      • Commonwealth Direct Marketing
      • Code Blazer
      • Sierra Trading Post
      • HomeSense
      • Marshalls
      • T.J. Maxx
      • HomeGoods
      • T.K. Maxx (U.K.)
      • Winners Apparel (Canada)
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      9:00 AM - 5:00 PM
      Business Management
      • Ms. Jessica Plant, Customer Service Supervisor
      • Ms. Carol Meyrowitz, Chairperson
      • Mr. Ernie Herrman, President/CEO
      • Mr. Ken Canestrari, Executive Vice President
      • Mr. Scott Goldenberg, Executive Vice President
      • Louise Greenlees, Executive Vice President
      • Douglas Mizzi, Executive Vice President
      • John Klinger, Executive Vice President
      Contact Information

      Customer Contact

      • Ms. Christine Heafey, Customer Service Supervisor
      • Ms. Jessica Plant, Customer Service Supervisor
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      383 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      53 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Margarita P

      1 star

      08/23/2024

      Bought a dress and few other items at TjMaxx at 483 Broadway , New York NY 10013 and they provided me with the reception that Didn’t half a barcode on the bottom as it probably was torn in a straight line from the register . I came to return the dress and they couldn’t return it saying that there is no barcode spoke to the manager who declined to Return an item saying that there is no barcode and she cannot do anything. I told her that she needs to take responsibility. This is how I got the receipt and it is not fair. I’m returning an item but fully attached tax, including the red tag within the 30 days. She spoke to me in the humiliating way almost throwing the dress into my face and behaving like a non-human robot saying she cant do anything . there was a time and a date on the receipt and I told her you can check the transactions. She said I am the only one in the store and I’m not gonna do it today to which I said to her you can do it at any other day when you’re free to check the date and time of the transaction because it is unfair it is not my fault. She told me to check barcode next time and she cannot do anything about it again behaving like a real animal with no professionalism in front of her workers. After about 25 minutes of back-and-forth, she just walked away, leaving me with the dress . It is behind disgusting

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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