Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Infotracer.com has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Infotracer.com

              PO Box 130369 Boston, MA 02113-0007

              BBB Accredited Business
            • Infotracer.com

              PO Box 990142 Boston, MA 02199-0142

              BBB Accredited Business
            • Infotracer.com

              28 Atlantic Ave Ste 227 Boston, MA 02110-3802

              BBB Accredited Business
            • Infotracer.com

              PO Box 130368 Boston, MA 02113-0007

              BBB Accredited Business
            • Infotracer.com

              415 Congress St Ste 201 Portland, ME 04101-3500

              BBB Accredited Business

            Business ProfileforInfotracer.com

            Information Bureaus
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.53/5stars

            Average of 353 Customer Reviews

            Customer Complaints

            86 complaints closed in last 3 years

            37 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/30/2008

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Infotracer.com offers background reports on individuals, including if a person was ever arrested, sued, has a criminal record, filed for bankruptcy, was married, divorced, owns a property or a business, has an active warrant, served time in jail and other information.

            Products & Services

            Online access to public records.

            Business Details

            This is a multi-location business.

            Find a Location

            Infotracer.com has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Infotracer.com

                PO Box 130369 Boston, MA 02113-0007

                BBB Accredited Business
              • Infotracer.com

                PO Box 990142 Boston, MA 02199-0142

                BBB Accredited Business
              • Infotracer.com

                28 Atlantic Ave Ste 227 Boston, MA 02110-3802

                BBB Accredited Business
              • Infotracer.com

                PO Box 130368 Boston, MA 02113-0007

                BBB Accredited Business
              • Infotracer.com

                415 Congress St Ste 201 Portland, ME 04101-3500

                BBB Accredited Business
              BBB File Opened:
              4/30/2008
              Years in Business:
              20
              Business Started:
              10/1/2003
              Business Incorporated:
              10/26/2007
              Accredited Since:
              4/30/2008
              Type of Entity:
              Corporation
              Number of Employees:
              30
              Alternate Business Name
              • InfoPay
              • IDStrong
              • Accucom Corporation
              Business Management
              • Ms. Jessica Gupta, Director of Customer Care
              • Mr. Levon Gasparian, CEO/Owner
              Contact Information

              Principal

              • Ms. Jessica Gupta, Director of Customer Care
              Additional Contact Information

              Fax Numbers

              • (617) 507-0410
                Primary Fax

              Email Addresses

              Customer Complaints

              86 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Resolved
              I have never authorized infotracer.com to display my information, nor have I been a customer of their services. I have requested for my personal information to be remove by requesting to be opt out of there services. Again I never authorized infotracer.com to display or release my personal information. My personal information is being shared and its causing anxiety and distress understanding that my personal information is being shared. I am asking to immediate and permanently removed my personal information.
              Read More

              Customer Reviews

              353 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              David S

              1 star

              02/13/2024

              DIDO!I click on the tab for $2.95 to check on a VEHICLES history.the review gave me nothing I did not already have.The next think you know they deducted $24.95 USD a week later from my venmo account.Never recalling this authorization Very very surprised felt like a scam. Just be careful about this organization If I could leave a sub zero star review I would. I entered in the email address that I was looking to find some information about. Their dumb "searching" script that fakes as if the site is actually looking up information concluded and stated that it had found information, but I have to signup and pay to unlock said information. Once I did this and click on the link to access the report it takes me to a page that says, "NO INFORMATION CAN BE FOUND". They did refund me the money, but it took more of a ***** demand from myself than should have been necessary. I have used these same type of services from many other companies that provide them for years, *** granted they all work on a similar type of framework, but I have never been charged by any of them when they weren't able to find information for my search.

              Infotracer.com Response

              02/14/2024

              Hi *****,

              Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.

              Our Terms of Service are also available at **************************************.

              We are sorry that you did not find value in your free reports. If you have any recommendations on items we can include in future reports, please feel free to reach out to us at [email protected].

              Thank you again for reaching out, and we look forward to hearing your ideas on improving our reports!

              Sincerely,

              Lovely
              Voice Of Customer Specialist
              www.**************
              ***************

               

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.