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Find a Location

Arbella Insurance Group has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Arbella Insurance Group

      1100 Crown Colony Dr Quincy, MA 02169-0934

      BBB Accredited Business
    • Arbella Insurance Group

      101 Edgewater Dr Ste 160 Wakefield, MA 01880-1255

      BBB Accredited Business
    • Arbella Insurance Group

      240 Bear Hill Road, Suite 106 Waltham, MA 02451-1026

      BBB Accredited Business
    • Arbella Insurance Group

      1 Interstate Drive West Springfield, MA 01089-4531

    • Arbella Insurance Group

      448 Turnpike St South Easton, MA 02375-1776

      BBB Accredited Business

    Business ProfileforArbella Insurance Group

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/10/2009

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Arbella Insurance Group is a regional property and casualty insurance company providing business and personal insurance in Massachusetts and business insurance in Rhode Island. Arbella Insurance is ready to help you with expert advice and guidance in choosing your personal or commercial insurance coverage.

    Products & Services

    Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    Arbella Insurance Group has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Arbella Insurance Group

        1100 Crown Colony Dr Quincy, MA 02169-0934

        BBB Accredited Business
      • Arbella Insurance Group

        101 Edgewater Dr Ste 160 Wakefield, MA 01880-1255

        BBB Accredited Business
      • Arbella Insurance Group

        240 Bear Hill Road, Suite 106 Waltham, MA 02451-1026

        BBB Accredited Business
      • Arbella Insurance Group

        1 Interstate Drive West Springfield, MA 01089-4531

      • Arbella Insurance Group

        448 Turnpike St South Easton, MA 02375-1776

        BBB Accredited Business
      Headquarters
      1100 Crown Colony Dr, Quincy, MA 02169-0934
      BBB File Opened:
      3/7/1989
      Years in Business:
      36
      Business Started:
      1/1/1988
      Business Incorporated:
      12/13/2004
      Accredited Since:
      12/10/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      800
      Alternate Business Name
      • Arbella Mutual Insurance Company
      • Arbella Protection Insurance Company
      • Arbella Indemnity Insurance Company
      Related Businesses
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. John F. Donohue, CEO
      Contact Information

      Principal

      • Mr. John F. Donohue, CEO

      Customer Contact

      • Ms. Bethany Bourgault, Marketing Coordinator
      Additional Contact Information

      Fax Numbers

      • (617) 773-4760
        Other Fax
      • (203) 267-2794
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/12/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      The insurance company fraudulently raise the premium by more than 100%. When i contacted the agent to cancel the policy. They delayed the cancellation process. After canceling, I still got charged the another month of premium. When i contacted them back. They still claim that is the penalty for canceling the policy meanwhile they are the one
      Read More

      Customer Reviews

      21 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tammy S

      1 star

      07/17/2024

      My friend has a policy home and Auto about 10 years With ***************** ******************************************************* Arbella is the insurance . The girl told me I would get a call next morning I never did. My friend called back told them about the first person he got the run around and asked for the owner. He was hung up on! He called back the owner was on the phone. **** finally called I spoke to him got a auto quote I said I'll be there tomorrow with the money for the year. The next day **** called my friend not me and said he didn't like his attitude so I can't get insurance with them! It has nothing to do with me. **** had my e- mail and number but he called my friend. So they lost a paying customer. I did nothing wrong my driving is good I can believe this! My friend never filed a claim with auto or home it was just his attitude? He got hung up on what and I still need my car on the road

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

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