Business ProfileforAmerican Meadows, Inc.

I ordered 3 plants from American Meadows in ******* on April 4, 2024 for $40.15. I ordered 3 Dwarf ************* Weed plants in 3" pots (the only option) for our Monarch Waystation. Not a big order but an important order. When the order arrived yesterday, I opened the box to inspect the plants. I was terribly disappointed. Two of the 3 inch pots had soil, but no plants....the 3d one had a dead twig in it. I immediately called their phone number and their "recording" said I had a 12 minute hold; it was 21 minutes. I was able to leave a voicemail. I called back a second time about 30 minutes later; hold time was to be 16 minutes. I held for 44 minutes and finally hung up. I called back a third time and tried leaving a voicemail with someone in administration hoping my problem would make it to customer service so I picked **************** ***************** isn't an option when you call them.) No one picked up so I left a voice mail. I then used their scan and tried to upload a picture but it wouldn't take the picture from my Android. I did send an through the scan link. To date, customer service is nonexistent. I want a refund credited to the credit card I used, not another shipment of a dead plant and empty pots. As of today (4:02 p.m. CST) I've not received an email, a telephone call, or any form of communication from American Meadows.