Business ProfileforTripAdvisor, LLC

You can forget Vitaor's "Low Price Guarantee"TripAdvisor provides false information. I booked a reservation for a tour at ****************** not noticing that Arlingtontours.com provided the EXACT tour for ***** ************** included for x2 people). I paid ***** to book with TripAdvisor for a tour for the date 6/21/2024. I contacted TripAdvisor (Viator) the day prior to the trip at 6:24 & 6:44PM on 6/20/2024 (TWO times via phone call). I also sent emails to Viator as the "customer service" told me to do because this was the only way to request "price match/Change of Dates/Cancel". I received a email they can not price match UNLESS you contact them 24 hours prior to reservation or change dates 24 hours prior to a reservation. My reservation was booked/confirmed at 8:57AM on 6/20/2024. I received a rude response from the tour operator "Unscripted Tours". Stating we had others waiting for us. We did not attend the tour because it was a hassle to even attempt getting a price match or even trying to cancel or change tour dates so we could cancel and get the "Low Price Guarantee" HOWEVER on my reservation that is still showing on Tripavisor it shows under cancelation policy:For a full refund, cancel "at least" 24hours in advance of the start time of the experience. I contacted TripAdvisor/Viator well with in a 12 hour period of us finding a better pricing option.I received the same response from viator 3x regarding my emails. That the information they have the indeed did provide the best pricing for the tour. EVEN though I provided information/websites ect. that they infact are not providing the best pricing.

Still have yet to receive any information from Tripadvisor (Viator) or BBB.