Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Toast, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileToast, Inc.

            Point of Sale Systems
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            401 Park Dr Ste 801

            Boston, MA 02215-3325

            Get Directions
            Visit Website
            Email this Business
            (617) 297-1005

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.32/5

            Average of 82 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            224 complaints closed in last 3 years

            78 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 7/1/2016

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Toast’s restaurant POS system and restaurant software helps restaurants improve operations, grow revenue, and gain more business insight. Toast’s mission is to enable the best possible restaurant guest experience by partnering with our customers to tackle the unique challenges of the restaurant environment. With integrated online ordering software, digital loyalty programs, digital gift cards, restaurant inventory reporting, and restaurant sales reporting, Toast combines several restaurant tools into one modern point of sale.


            Products & Services

            Restaurant POS System, Online Ordering System, Restaurant Loyalty Programs, Digital & Physical Restaurant Gift Card Programs, Kiosk Software

            Business Details

            Location of This Business
            401 Park Dr Ste 801, Boston, MA 02215-3325
            Email this Business
            BBB File Opened:
            7/1/2016
            Years in Business:
            12
            Business Started:
            12/22/2011
            Business Incorporated:
            2/8/2012
            Accredited Since:
            7/1/2016
            Type of Entity:
            Corporation
            Number of Employees:
            245
            Alternate Business Name
            • Toasttab.com
            Business Management
            • Mr. Brian Elworthy, Legal Counsel
            Contact Information

            Principal

            • Mr. Brian Elworthy, Legal Counsel

            Customer Contact

            • Mr. Nathan Flanagan, Customer Service Specialist
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            224 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Scam text or random text.
            Read More
            Read 223 More Complaints

            Customer Reviews

            82 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Al K

            07/10/2024

            Toast POS used to be very user friendly. Everything was easy to use and made sense. They have updated their entire system and now things take longer to do for no good reason. Items now ring in under seat numbers instead of being organized by course. There are extra buttons and steps to do things that used to be flawless. As a server this new layout makes it way more time consuming and difficult to do my job. I used to be able to ring in a tables order and easily edit courses and see what I rang in for the whole table before sending. Now its all mixed in with previously ordered stuff on their seat and you have to scroll a lot to see and double check everything. I dont understand why they would change a good thing. The old version of toast was so good. I miss it.
            Read 81 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.