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          EF Go Ahead Tours has 1 locations, listed below.

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            Business ProfileforEF Go Ahead Tours

            Tour Operators
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.84/5stars

            Average of 184 Customer Reviews

            Customer Complaints

            174 complaints closed in last 3 years

            38 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/23/1996

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Go Ahead Tours is a guided tour company. The business offers 200+ guided tours across all 7 continents. The business has a network of local Tour Directors, historians, and experts to create one-of-a-kind journeys for curious travelers.

            Business Details

            BBB File Opened:
            7/23/1996
            Years in Business:
            37
            Business Started:
            1/1/1987
            Accredited Since:
            7/23/1996
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            400
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed

            Sales

            M:
            9:00 AM - 7:30 PM
            T:
            9:00 AM - 7:30 PM
            W:
            9:00 AM - 7:30 PM
            Th:
            9:00 AM - 7:30 PM
            F:
            9:00 AM - 7:30 PM
            Sa:
            9:00 AM - 5:30 PM
            Su:
            10:00 PM - 6:00 PM
            Business Management
            • Ms. Heidi Durflinger, President
            Contact Information

            Principal

            • Ms. Heidi Durflinger, President

            Customer Contact

            • Ms. Nicole Roscigno, Customer Support Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            174 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/27/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I have repeatedly tried to obtain a refund from EF Tours(GoAheadVacations) for $4,469.00 made on my PNC card on 11/23/23 for the Grand Tour of ******. My friend and I booked this trip, making it clear to several different reps we both spoke to from the outset that we were traveling together but needed two separate rooms. We were confirmed on the trip for 4/24, but on 1/24/24 (3 months later!) we were informed that the trip would not carry as not enough people. We then booked another trip to ****** for 5/24. On 2/16, we were informed that trip would not carry either. Instead, we chose a trip to ****** (Cultural Tour of ******) booked (within minutes of each other) on 2/17 that was to leave 5/9. Online it states the trip is for up to 38 people. They told us there were a limited number of single rooms, but at the time we booked, there were three more allowed (we would have been two of them). We were repeatedly told it would be no problem if we booked at that time, but needed manager approval. We had already both paid the bulk of the trip. There were 19 people booked online then. My single room was confirmed on 2/20, but my friend heard on 2/22 that was waitlisted. Were then told, the trip closed at 20, but there were now 21 people on it (they booked a couple instead of us). I was told on 2/22 that I would not get a refund as my trip was confirmed even tho they knew we only wanted to travel together. I made repeated attempts but no refund is forthcoming. They pushed for payment but there was only 1 spot left so we would not have proceeded if we had been informed of that. They have misrepresented the number of spots on the trip--a real bait-and-switch from what was published on the website. We both would have requested refunds after the second ***** trip cancellation had we known that the ****** trip had only one spot. Representatives never told us the trip was capped at 20. It states that it is 38 on the website. I do not trust this company& wish to travel with them.
            Read More

            Customer Reviews

            184 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Barbara C

            3 stars

            03/20/2024

            Tour Director and Naturalist and actual tour was *********** of our accommodations were terrible and we tried to talk with Go Ahead about it and they did nothing. So we will use other tour groups from now on.

            EF Go Ahead Tours Response

            03/21/2024

            Thank you for taking the time to leave a review regarding your experience. We are glad that the major tour components, such as the tour director and included activities, were such a highlight for you. We are able to take requests from travelers for preferences for their accommodation. However, we can never guarantee these requests will be met since room assignments are left to the discretion of the vendors we work with, this includes location of the room in the hotel and size and layout of the room. This is why we recommend that travelers speak with the vendors directly and or work with their tour director if a rooming concern arises on tour. We did look into your complaint thoroughly and took detailed notes regarding your experience to use as feedback to all parties involved with your booking. We understand that compensation was a preferred resolution, but we felt that the requests made were not ones that we could ever guarantee and that compensation, in this instance, was not due. We understand your disappointment with our decision and appreciate your honest feedback. We hope that despite the resolution of your complaint, you still have many positive memories of your tour experience that you can reflect on in the future. 

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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