Business ProfileforCollette

With 31 one days to our tour, Treasures of *****, we just found out that getting assigned seats is an additional fee. Not only did Collette not inform of this, we had to find out on our own when trying to reserve seats with the airline. Following a long conversation with an agent, it appears that Collette agents really dont have any idea what they are doing. I asked the same question many times and not once did I receive a direct answer except it is a non refundable fare. I was upfront when booking this ticket that I would have preferred a one world airline. In addition to this mess, I had to book my way from ********* to JFK so I would not have to leave at 6:30 in the morning. Apparently a travel agency can not book all travel times? Now, we are not *********** transportation from our home to the airport in ********* because we booked our own fare. Never again. They are not transparent in their dealings with customers

To Whom It May ********************* you for contacting Collette regarding your concerns for your upcoming Italys Treasures tour. Collette has had numerous contacts with the traveler regarding her airfare. The initial travelers air quote request that Collette received on October 2, 2023 included the travelers preferred airline alliance and the travelers preferred flight routing which asked for air from ********* and also ********. The traveler also provided her seat assignment preference. At that time, our agent advised that seats assignments are not guaranteed and are ultimately under airline control.

On November 9, 2023, our team reviewed the available flight options with the traveler, and the selected flight schedule was roundtrip airfare from ******** (***). A few weeks later, the traveler called to inquire about airfare from *********. Our agent reviewed the available flight schedules, but the traveler decided not to make any changes at the time. 

It is our understanding that the travelers have made their own air arrangements to get from ********* to ********. The gateway for the packaged airfare that was purchased through Collette is ******** (***).Collettes sedan service transfer is free of charge with all air-inclusive packages when the pick-up location is within 50 miles of your ***************.The travelers would not qualify for the complimentary sedan service from their home in ********* because the gateway is ******** (***).  The travelers were offered the sedan service from ********, but they declined the service.

Please let us know if you have any questions.

Sincerely,

Collettes Traveler Relations Team