Business ProfileforVPNE Parking Solutions

I booked a long stay covered parking for this merchant through the WAY website. I booked from Wednesday, February 28, 2024 to Wednesday, March 6, 2024.I arrived on February 28, 2024 to the parking structure and waited for the shuttle van to take me to the airport. I arrived close to 2 hours before my flight departed.The shuttle driver was extremely late. I waited 20 minutes for someone to pick us up and then once she arrived she turns off the van to take a bathroom break and we have to wait an additional 15 minutes.Then the driver did someone on the walkie talkie a favor by going to another site to pick up a customer. I arrived at the airport 1 hour later; by then the boarding gates had closed and I missed my flight. It was unrefundable.I took another van back to the parking garage but couldnt get my phone to work.I was flying internationally so my phone had switched to ** mode and I couldnt pull up the code to get out of the lot, so I had to pay another $16.25. I explained the situation to the parking attendant and she said to call the next day to speak to the manager. She said that he would refund me the money for my weekly stay plus the $16.25 I had to pay to get out of the garage.I have called but the manager is never available. I emailed and ccd corporate, but no one replied. I want my money refunded.I called the WAY site and they said that the parking garage was responsible for reimbursing me for my the money that I was out of for the parking stay and the money to get out of the structure.