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          Find a Location

          Window World of Rhode Island, Inc. has 1 locations, listed below.

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            Business ProfileforWindow World of Rhode Island, Inc.

            Window Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/5/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Family owned and operated, Window World of Rhode Island, Inc. specializes in high efficiency vinyl replacement windows, entry, patio, and garage doors, siding, and shutters.

            Products & Services

            Windows, Vinyl Siding, Garage Doors, Entry Doors, Shutters, Gutters and Downspouts

            Business Details

            BBB File Opened:
            1/4/2012
            Years in Business:
            13
            Business Started:
            1/1/2011
            Business Started Locally:
            1/1/2008
            Business Incorporated:
            11/3/2010
            Accredited Since:
            1/5/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            • GC-34451, 1/9/23-1/9/24
            Type of Entity:
            Corporation
            Number of Employees:
            6
            Alternate Business Name
            • Window World RI
            • Window World of RI
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Tiffany Schumer, Office Manager
            • Mr. John Schumer, Vice President
            • Mrs. Karen L Schumer, President
            Contact Information

            Principal

            • Ms. Tiffany Schumer, Office Manager
            • Mrs. Karen L Schumer, President

            Customer Contact

            • Ms. Tiffany Schumer, Office Manager

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/22/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We had Window World install 22 new windows and custom exterior color capping of all 22 window frames. This is to keep the water out and I was told the windows and capping comes with a lifetime replacement guarantee. All the window still have wood exposed to the weather letting water get behind the capping and it is rotting the wood behind the capping. We also had a peace fall off the upper window prompting me to make the call. I've called then 5 times and my wife called 2 times. We started making calls back in Feb. 2023 and was told they will take care of it if they get a job near ********* **. This is turning in to a big problem do to the rotting wood! It's been 7 months and no response from Window World.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jen T

            1 star

            09/14/2023

            This review is LONG OVERDUE and if I could give this business ZERO STARS I would. I have used Window World before without a problem but NEVER AGAIN. From start to finish it was unprofessional and concerning from a consumers standpoint. From being ghosted by the salesman, haggling with ******* the apathetic owner and shoddy incompetent subcontractors I have been dragged through the mud spending a LOT of money to have new vinyl windows and siding installed. (**** in the office was the only decent human I dealt with as she got my receipts as I am standing there in tears) The installers had to come out multiple times ( I lost count) to fix issues that should have never been there in the first place...like siding over ROTTED WOOD and leaving cracks in window frames and patching with puddy. Today, 9/14/23 I noticed bubbling on siding (work was done 7 months ago by the way) which prompted me to write this long overdue review in hopes that this message gets across to all consumers NOT to hire this company. I am attaching pictures for your review-please don't make the same mistake I did. Now, I am no contractor but I am pretty certain you are not supposed to side over rotted wood-multiple times even....but what do I know?! Oh, and they tried marking up the cost of materials needed to fix their mistakes...but I went to the store and demanded the receipts. And the siding panels were all in different directions. Nails all over the yard! Can't make this up! Oh, and yes...that is my hand sticking out of the inside of my newly sided house. In January no less. ***check out my ****** review to see pictures. Completely unacceptable!

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            BBB Reports On

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