Family owned and operated, Window World of Rhode Island, Inc. specializes in high efficiency vinyl replacement windows, entry, patio, and garage doors, siding, and shutters.

Products & Services

Windows, Vinyl Siding, Garage Doors, Entry Doors, Shutters, Gutters and Downspouts

Business Details

Location of This Business

380 Jefferson Blvd, Warwick, RI 02886-1395

BBB File Opened:

1/4/2012

Years in Business:

Business Started:

1/1/2011

Business Started Locally:

1/1/2008

Business Incorporated:

11/3/2010

Accredited Since:

1/5/2012

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

GC-34451, 1/9/23-1/9/24

Type of Entity:

Corporation

Number of Employees:

Alternate Business Name

Window World RI
Window World of RI

Hours of Operation

Primary

M:: 9:00 AM - 5:00 PM
T:: 9:00 AM - 5:00 PM
W:: 9:00 AM - 5:00 PM
Th:: 9:00 AM - 5:00 PM
F:: 9:00 AM - 5:00 PM
Sa:: Closed
Su:: Closed

Business Management

Ms. Tiffany Schumer, Office Manager
Mr. John Schumer, Vice President
Mrs. Karen L Schumer, President

Contact Information

Principal

Ms. Tiffany Schumer, Office Manager
Mrs. Karen L Schumer, President

Customer Contact

Ms. Tiffany Schumer, Office Manager

Additional Contact Information

Fax Numbers

(401) 921-1753
Primary Fax

Email Addresses

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Sales
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Technical Support

Website Addresses

Customer Complaints

3 Customer Complaints

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Most Recent Customer Complaint

08/22/2023

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

We had Window World install 22 new windows and custom exterior color capping of all 22 window frames. This is to keep the water out and I was told the windows and capping comes with a lifetime replacement guarantee. All the window still have wood exposed to the weather letting water get behind the capping and it is rotting the wood behind the capping. We also had a peace fall off the upper window prompting me to make the call. I've called then 5 times and my wife called 2 times. We started making calls back in Feb. 2023 and was told they will take care of it if they get a job near ********* **. This is turning in to a big problem do to the rotting wood! It's been 7 months and no response from Window World.

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Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Jen T

09/14/2023

This review is LONG OVERDUE and if I could give this business ZERO STARS I would. I have used Window World before without a problem but NEVER AGAIN. From start to finish it was unprofessional and concerning from a consumers standpoint. From being ghosted by the salesman, haggling with ******* the apathetic owner and shoddy incompetent subcontractors I have been dragged through the mud spending a LOT of money to have new vinyl windows and siding installed. (**** in the office was the only decent human I dealt with as she got my receipts as I am standing there in tears) The installers had to come out multiple times ( I lost count) to fix issues that should have never been there in the first place...like siding over ROTTED WOOD and leaving cracks in window frames and patching with puddy. Today, 9/14/23 I noticed bubbling on siding (work was done 7 months ago by the way) which prompted me to write this long overdue review in hopes that this message gets across to all consumers NOT to hire this company. I am attaching pictures for your review-please don't make the same mistake I did. Now, I am no contractor but I am pretty certain you are not supposed to side over rotted wood-multiple times even....but what do I know?! Oh, and they tried marking up the cost of materials needed to fix their mistakes...but I went to the store and demanded the receipts. And the siding panels were all in different directions. Nails all over the yard! Can't make this up! Oh, and yes...that is my hand sticking out of the inside of my newly sided house. In January no less. ***check out my ****** review to see pictures. Completely unacceptable!

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Window World of Rhode Island, Inc.

Business ProfileforWindow World of Rhode Island, Inc.