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          Calgary Stampede has 1 locations, listed below.

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            Business ProfileforCalgary Stampede

            Tourist Attractions

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            1/10/1986
            Years in Business:
            112
            Business Started:
            1/1/1912
            Alternate Business Name
            • Calgary Stampede Foundation
            Business Management
            • Vern Kimball, CEO
            • Paul Harrison, CFO
            • Doug Fraser, Media Relations Manager
            • Kurt Kadatz
            Contact Information

            Principal

            • Kurt Kadatz
            Additional Contact Information

            Fax Numbers

            • (403) 261-0190
              Primary Fax

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/07/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a 2023 Calgary Stampede SuperPass through a point of purchase listed on the Calgary Stampede website. The pass covers unlimited entry to the Stampede grounds for 10 days.To activate the pass you have to scratch off an area to get an activation pin. When we did this the activation code was completely scratched off rendering the pass unusable. There was no support number listed on the SuperPass to call. We finally found a local line to call ***********. They told us that this is a common issue with the 2023 passes. We were told to send an email with a photo of the SuperPass and they would then send us the pin. The estimated wait time was 20 minutes.We sent an email and waited for over 24 hours and never recieved the pin. We called the ticket office again and were told to be patient.After 2 days we called the ticket office and wanted our money back because we had had to pay for entry to the Stampede grounds anyways. We could only use the pass for 2 more nights before leaving town and we'd save more money by returning it at that point. The customer service agent told us they wouldn't refund us because we purchased the SuperPass through a 3rd party. I pointed out that we bought the pass at a location that was advertised on the Stampede website as a point of purchase. After waiting on hold for nearly an hour, we finally talked to a supervisor who very easily just gave us the SuperPass pin over the phone to activate the card. They refused to refund.This issue is ongoing. T**** *** ******** ** ****** ** ****** ***** ******** ******* ****** ** ***** ********* ***** *** ******* *** *** *** **** ******* ** **** ****** **** ** * ********** **** ***** *** ** *** ******* ********* They are selling these passes to 3rd parties, they don't work, people are forced to pay for additional entry to the grounds, and the Calgary Stampede denies responsibility for refunding the purchase price of the pass because consumers didn't buy the pass directly from them.
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