Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Renogy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Renogy

      5050 S Archibald Ave Ontario, CA 91762-7413

      BBB Accredited Business
    • Renogy

      2775 E Philadelphia St Ontario, CA 91761-8547

      BBB Accredited Business

    Business ProfileforRenogy

    Solar Energy Equipment
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.28/5stars

    Average of 109 Customer Reviews

    Customer Complaints

    164 complaints closed in last 3 years

    47 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/31/2014

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer needs.

    Products & Services

    Renogy specializes in solar products, specifically solar panels (available in monocrystalline and polycrystalline, ranging from 10W-300W). We also offer other solar system components as well as custom and designed DIY kits for varying applications.

    Business Details

    This is a multi-location business.

    Find a Location

    Renogy has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Renogy

        5050 S Archibald Ave Ontario, CA 91762-7413

        BBB Accredited Business
      • Renogy

        2775 E Philadelphia St Ontario, CA 91761-8547

        BBB Accredited Business
      Location of This Business
      5050 S Archibald Ave, Ontario, CA 91762-7413
      BBB File Opened:
      1/16/2014
      Years in Business:
      14
      Business Started:
      3/1/2010
      Business Incorporated:
      7/29/2013
      Accredited Since:
      1/31/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • RNG International, Inc.
      • RNG Group, Inc.
      Business Management
      • Mr. Lumin An, Operations Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      164 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/02/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I placed an order for a 200ah lithium battery and Dc/Dc battery charger after seeking technical information from the agent on the phone. After receiving the items, it appears that the items may not be compatible. I have made numerous calls and have got varying information. I asked to talk to an actual technical person but was told they would have to call me back.I made initial calls within 30 days of receiving products but now I am told I am beyond 30 days. I would like to return all Renogy products as there is no support for their products.
      Read More

      Customer Reviews

      109 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathrine M

      1 star

      04/14/2024

      Heres about the batteries. PIECE OF C*** COMPANY. DONT USE THEM!!!!In November 2023 I spent ****** on a Renogy battery which fixed my issue with my leveling system temporarily. In January I started working on it again to no avail and it didnt work. Last week started working on it again. I replaced the Solenoid switch. Didnt fix it. My battery voltage meter said it was fine. Everyone said I needed to take it to be checked. Finally did that yesterday. It was c*** Bought another battery locally. Course these crooks say I bought it from Amazon so tough even though its from Renogy store on Amazon. Everyone knows Amazon has only 30 days and then you have to deal with the company it came from. Im certainly NOT going for a replacement on a piece of c*** that I already had to replace locally.

      Local BBB

      BBB Serving Central California & Inland Empire Counties

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.