Business Profilefor4 Seasons Air Conditioning & Heating, Inc.

Our AC quit while we were out of town and I had someone staying in our home so the issue needed to be addressed quickly and I had to handle it remotely. After a technician evaluated the problem, I was told that it was a frozen coil which had caused the blower motor to burn out and that we also needed the drain line cleared. The blower motor was covered by the warranty but the labor to replace it was not. I was told that replacing the blower motor is very labor intensive and quoted $99 service call fee, $116 to clean the drain line and $624 for labor and warranty processing fee for a total of $839. I agreed as we have used this company for repairs and maintenance in the past (including the purchase of a different AC unit than the one currently in question) and been happy with them previously. The repair was performed two days later while we were still out of town. I checked my doorbell camera after being informed that the repair was completed. Unfortunately, it did not capture every instance of the technician entering and exiting the house, but it did show four: 11:48am the technician rang the bell and entered, 11:54am the technician went to his truck, 12:09pm the technician is sitting on my front porch, 12:26pm the AC truck drives away. While I cannot tell precisely how much time was spent repairing my AC versus sitting on my porch, he was at my property a total of 37 minutes! 37 minutes is NOT a “labor-intensive repair” and to charge $624 for 37 minutes is unconscionable! When I called to question it, they agreed that the drain line had not been cleaned (which I had paid additionally for) and they would address that. But otherwise, they claim I had an “experienced technician” and they had to drive to pick up the part and that justified them charging $624 for what they claimed was a “labor-intensive repair”. I believe I was lied to and they misrepresented what they did. I asked for an invoice but it does not show proof of a blower motor purchase.