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Find a Location

InCharge Debt Solutions has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforInCharge Debt Solutions

    Credit and Debt Counseling
    BBB accredited business

    Current Alerts For This Business

    Alert:
    Consumers with a complaint should first contact the company directly at 1-800-408-1974.

    Additional business information

    Additional Info:
    Consumers with a complaint should first contact the company directly at 1-800-408-1974.
    See all additional business information

    At-a-glance

    Customer Reviews

    3.15/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/23/2002

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    5750 Major Blvd Ste 300, Orlando, FL 32819-7971
    BBB File Opened:
    10/23/2002
    Years in Business:
    26
    Business Started:
    8/22/1997
    Business Started Locally:
    6/10/2000
    Business Incorporated:
    4/8/1999
    Accredited Since:
    10/23/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • Some states may require licensing.
    Type of Entity:
    Corporation
    Alternate Business Name
    • InCharge Institute of America Inc
    • InCharge Housing Counseling Services
    • Bankruptcy Credit Counseling & Certification
    Hours of Operation

    Primary

    M:
    9:00 AM - 10:00 PM
    T:
    9:00 AM - 10:00 PM
    W:
    9:00 AM - 10:00 PM
    Th:
    9:00 AM - 10:00 PM
    F:
    9:00 AM - 10:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Business Management
    • Nidia Mercado, Director of Industry Relations/Customer Support
    • Loretta Roney, President and CEO
    Contact Information

    Principal

    • Nidia Mercado, Director of Industry Relations/Customer Support

    Customer Contact

    • Nidia Mercado, Director of Industry Relations/Customer Support
    Additional Contact Information

    Fax Numbers

    • (877) 419-8370
      Primary Fax

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/01/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    I never agreed to any kind of credit counseling, I made an appointment but no counseling session or any type of agreement took place and there are 2 hard inquiries on my account. One was from US Bank, the only other one that could've took place was from this business who I never agreed to any business with so one of their employees made a hard inquiry without me agreeing to anything.
    Read More

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KEVIN A

    1 star

    04/16/2024

    INCHARGE FLAT OUT LIED TO ME TO GET ME TO JOIN.THIS BUSINESS IS A FRAUD.I SPECIFICALLY HIRED THEM TO LOWER THE INTEREST RATE OON MY CAPITOL ONE CREDIT CARDS.I TOLD THEM 4 TIMES THAT CAPITOL ONE REFUSED TO LOWER MY RATES,THE PUSHY SALESMAN "***" KEPT TELLING ME"THEY HAVE TO LOWER IT" "THEY HAVE NO CHOICE"I ENROLLED BOTH OF MY CREDIT CARDS AND A FEW DAYS LATE WITHOUT ANY ONE EVEN CONTACTING ME,CAPITOL ONE SIMPLY REJECTED IN CHARGES PROGRAM TO LOWER MY INTEREST RATE.INCHARGE WITHOUT MY PERMISSION KEPT MY SECOND CAPITOL ONE CREDIT CARD ENROLLED,WHICH I ALLREADY HAD REDUCED BY CAPITOL ONE.I DID NOT NEED INCHARGE TO DO THAT,I DID THAT ONE ON MY OWN FOR FREE,WITHOUT THE HELP OF ANY ONE.INCHARGE ARE LIARS,FRAUDS,WORSE THAN A USED CAR LOT.EVERYTHING THEY SAY IS A COMPLETE LIE.THEY DO NOT DO ANYTHING YOU CANT DO YOURSELF,SIMPLY BY PICKING UP A PHONE AND CALLING YOUR CREDIT CARD COMPANY.INCHARGE DID NOT HAVE MY PERMISSION TO LEAVE MY SECOND CREDIT CARD IN THERE PROGRAM.THE DEAL WAS ALL OR NOTHING.I ASKED THEM 5 OR 6 TIMES IF THEY COULD LOWER THE INTEREST ON BOTH CARDS AND THEY KEPT SAYING YES EVERY TIME.I ALSO TOLD THEM TO CALL ME BEFORE NEGOTIATING ANYTHING WITHOUT MY PERMISSION,AND THAT IF ANYTHING CHANGES TO NOT DO ANYTHING WITHOUT MY PERMISSION.I DID NOT EVEN WANT TO CLOSE THE SECOND CARD,IT ONLY HAD A $1200 BALANCE.I ALREADY NEGOTIATED THAT CARDS INTEREST RATE DOWN ON MY OWN.DO NOT DO BUSINESS WITH THESE FRAUDS.THEY WILL END UP MAKING YOUR CREDIT WORSE THAN IT IS NOW. THANKS INCHARGE,YOU MADE MY SITUATION WORSE.YOU ARE LIARS,YOU ARE WORSE THAN TELEMARKETERS OR USED CAR SALESMAN. DO NOT UNDER ANY CIRCUMSTANCE TRUST THESE PEOPLE WITH YOUR INFORMATION OR YOUR CREDIT...THEY ARE CLASSIC LIARS.SCUM OF THE ******

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