Business ProfileforGranite Transformations of East Orlando

1 Dec 2021 hired Granite Transformations (GT) of Orlando to install granite island with waterfall and three countertops. GT gross incompetent installation, bait and switched materials. Island installed is a min 3/8 "off level (Please see pics) which resulted in the entire waterfall (the centerpiece of the kitchen)-edges uneven, cracks, huge gaps, chips, unsightly offset to one side. Attempts to repair failed- and now there is a huge 1 ¼ inch gap between the waterfall and the cabinets. The sink cut out is horrible, it waves back and forth by over ½ to ¾ inch. Rough sharp edges, jagged, chipped, gouged, unpolished. repair attempts failed with compounded errors i.e. even larger gaps between, out of plumb, (Pic) the waterfall edges are uneven. Paid $7300, $94 per sq ft (top dollar for any for current countertop surface.) GT (Granite Transformation) deliberately and with intent, deceived customers by using a bait and switch tactic in order to take advantage of seniors during the Covid pandemic. GT gross incompetent installation of bait and switch materials unacceptable. The combination of cheap bait and switch materials and incompetent installation. Several weeks of calling GT went unanswered. It was only after posting a negative review on****** that GT called me. I stated that I want to speak to a - "A decision maker" after failed requests for an inspection of the unacceptable work. The owner visited. One minute into the inspection - after seeing the island stated, "This level does not lie, I have to take the waterfall off and try to repair it." I said you can't repair an improperly installed, out of level-it makes the error increased with every effort to affix the attaching surfaces." The owner said "I need to try and fix this." The owner had to use my tools-another example of being ill prepared. Even to be willing to allow a repair lacks faith when the owner of the company is ill prepared to correct his own companies work.