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Find a Location

Two Men & A Truck has 1 locations, listed below.

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    Business ProfileforTwo Men & A Truck

    Moving Companies
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 04/18/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    1. Establish and maintain a positive track record in the marketplace.

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3220 Atlantic Ave, Lakeland, FL 33803-8378
    BBB File Opened:
    1/12/2009
    Years in Business:
    17
    Business Started:
    2/1/2007
    Business Incorporated:
    2/1/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • J & J Family Moving & Storage, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 12:00 PM
    Business Management
    • Jonathan Crain, Owner
    Contact Information

    Principal

    • Jonathan Crain, Owner

    Customer Contact

    • Jonathan Crain, Owner
    Additional Contact Information

    Fax Numbers

    • (863) 646-8959
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On 09/28/2023 Two Men and a Truck moved us from ********************************************************* to ************************************************************ The driver had an accident backing up and ran into the gutters over the garage of the new house. They took pictures and filed an accident report. After speaking with the claims manager he sent some one out to fix it. The damage to the gutters was something this repair man felt like he was not qualified fix and he reported that to Two Men. Then they sent out a gutter expert to evaluate the situation. I was told by the gutter guy that all the gutters would need to be replaced because they dont make that size gutter anymore. Thats when communication with Two Men broke down. I called the claims department and got nothing but the run around about solving the issue. No one has called or emailed me to get this issued solved or let me know what they intend to do or not do. It is my understanding that the fix cost more than the move cost.(770.00) On November 30 was my last communication with ******** who said that the operation manager was waiting to hear back from the owner but that he would get back to me to explain. No one has been in touch with me since December 1,2023. I just want communication from the company.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Central Florida

    BBB Reports On

    BBB reports on known marketplace practices.

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