Business ProfileforNotaries.com Inc

I got certified as a General Notary Public using ***** Notary services back in Sept 2020 and then renewed again in Feb 2024 for the upcoming expiration in September. At that time, I sent my request in by mail and with my payment. After I received my stamp last week, I contacted the company due to not receiving my embosser seal which I would need the updated stamp to go inside the previous handheld stamp I purchased. I was told that I selected a "e notary seal" and that is why I did not receive the embosser seal. I must've been confused thinking the e meant embosser notary seal when I made the purchase, as I am not an online notary, which is what I have been told the e-notary seal would be used for. Their records in general, but even with the paperwork I sent to renew and purchase the seal, would have reflected that I am not a remote online notary and would not have use for the e-notary seal and should have prompted them to at least check to see if I made a mistake when I selected that. It is not made very clear on the form what that means and I would think others have made this same error. I explained the situation and asked for a refund, or to exchange for the embosser seal and was told they would not honor either and I had to purchase the seal and could not be refunded. I paid $25 for the enotary seal that I cannot use and find it to be pretty disappointing they won't understand the mistake and refund me or allow me to exchange, especially when they did the paperwork that would show I can't use that as I am not an online notary. I respectfully request either a refund of $25, or to be able to put that $25 toward the embosser seal I should have selected and I can pay the rest that would be owed since it appears to be $39 for the one i meant to select.