Business ProfileforTop Villas, LLC

My family and I booked a trip for November 4-9 2024. We found a rental that we liked and booked. Unfortunately after we booked a few days later we found out that a member of the traveling party has a work conference scheduled that was just told to them. I reached out to top villas as soon as i heard this. They said Unfortunately the deposit is non refundable but we can check with the owner to see if we can switch dates. That was denied. No travel credit was offered for future use which we now have dates that work. I emailed to see about purchasing travel insurance. In the email that I sent that was within 14 days of booking I told them the reason that needed to cancel. The amount of time it takes for a response is ridiculous. Once I did get a response i was told they couldn't offer the cancel for any reason but said you can certainly still purchase travel insurance that will allow you to recover the deposit. So I did. I spent another $125 on top of $350 but guess what now I'm out everything. This is extremely disappointing since I have offered to change dates with hire rates if needed. Would settle for travel credit or a refund completely. I never thought it would get to this point. We are 7 months away from the trip which is plenty of notice. Top Villas has basically said sorry there is nothing we can do or offer for you but hey we will keep your money thank you. The email I received for travel insurance was one day after the allotted cancel for any reason time frame due to them not responding through multiple emails. Something needs to be done because that is not right.