Business ProfileforTrudoor Doors & Hardware

Disappointing **************** and Unfair Restocking Fee Policy I recently had an extremely disappointing experience with Tru Door. I ordered several stock frames and doors, expecting them to match my existing setup based on the information provided. Unfortunately, the items did not match at all.When I contacted customer service to return the items, I was informed of a hefty 35% restocking fee. Considering that the items were stock products, unmodified, and still in their original condition, this fee is exorbitant and unreasonable. Furthermore, I had already placed a new order for items that will match, showing my intention to continue doing business with them despite the initial mistake.To make matters worse, the process of returning the items is unnecessarily complicated, requiring an RGA number, and making it clear that packages without this number prominently displayed will be refused. This policy adds an unnecessary layer of frustration to an already disappointing situation.The lack of flexibility and understanding from regarding this issue is incredibly disheartening. As a customer who trusted their product descriptions and continued to do business with them, I expected better treatment and customer service. Instead, I am left feeling penalized for an honest mistake.I urge potential customers to be cautious when ordering from them as their return policies and restocking fees are neither customer-friendly nor fair.