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          Find a Location

          Dell Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDell Inc

            Computer Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            It is important to understand the Next-Day/In-Home service warranty offered by this company. According to Dell's policy, a technician will be dispatched if necessary only following phone-based troubleshooting. Also, according to the company, the warranty does not cover software, including the operating system and software added to the Dell-branded hardware products through their factory-integration system, third-party software, or the reloading of software. Complete information can be obtained by calling 800-915-3355 or by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. Before returning a product, consumers must first troubleshoot the problem by contacting customer service. According to the company, the consumer is responsible for backing up any data on the system prior to troubleshooting. According to Dell's policy, they are not responsible for lost or corrupted data. Complete information can be obtained by calling 800-915-3355 or by visiting http://support.dell.com/support/topics/global.aspx/support/en/technicalsupportpolicy?c=us&cs=19&l=en&s=dhs&~ck=lf. Consumers must contact Dell directly before attempting to return a product in order to obtain a credit return authorization number. Consumers are responsible for returning the product in the return period applicable to the product. Complete information can be obtained by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. According to the company, Dell Inc and Dell Financial Services are separate corporations. Dell Financial is a financing entity distinct from Dell Inc, and as such is solely and exclusively responsible for financing computer equipment that is manufactured and sold by Dell Inc. Dell Inc is responsible for technical support and warranty assistance, as well as rebates and returned items, but Dell representatives have no authority to act on behalf of Dell Financial in any capacity.
            Additional Info:
            If you have already contacted Dell with a support issue AND have a case number or reference number provided by a Dell representative you can visit https://support.dell.com/support/topics/global.aspx/support/dellcare/en/outstanding_issues?c=us&l=en&s=gen After submitting the online form, you will be contacted by a Dell representative via email within 1 business day.
            See all additional business information

            Contact Information

            1 Dell Way Stop 02

            Round Rock, TX 78682-7000

            Visit Website
            (877) 717-3355

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            Customer Reviews

            1.06/5

            Average of 526 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,579 complaints closed in last 3 years

            845 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/10/1989

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dell is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.

            Business Details

            This is a multi-location business.

            Find a Location

            Dell Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Dell Way Stop 02, Round Rock, TX 78682-7000
              BBB File Opened:
              12/1/1984
              Years in Business:
              40
              Business Started:
              5/1/1984
              Business Started Locally:
              5/1/1984
              Business Incorporated:
              10/27/1987
              Accredited Since:
              4/10/1989
              Type of Entity:
              Corporation
              Alternate Business Name
              • Alienware
              • Dell Catalog Sales LP
              • Dell Computer Corporation
              • Dell Home Sales
              • Dellware Direct
              • Dell Direct Store
              • Dell Computers Corp.
              • Dell Computers
              • Dell Computers Corporation
              Business Management
              • Mr. Michael Dell, CEO
              • Mr. Thomas Tang
              Contact Information

              Principal

              • Mr. Thomas Tang

              Customer Contact

              • Mr. Thomas Tang
              Additional Contact Information

              Fax Numbers

              • (512) 728-2668
                Other Fax
              • (512) 723-7365
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2,579 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/08/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              In June 2024 I placed a order for a Dell Precision 7865, order number: ********** ; Dell Purchase ID: *************. I received the product on Friday, 7/4/24. I followed the Dell instructions to activate my operating system, *********************** WS 9.0. RedHat's portal informed me "Error! The entered Dell Service Tag is not in our records - please verify entry is correct." I called RedHat support just to be told I must contact the 3rd party reseller who sold me the system and license of my ** to get the activation code or to correct the service tag data feed. I called Dell Tech support via their web site. I was given case number: *********, by the tech support person name: ******. ****** informs me he can't do much to help me because he only works on Windows-based machines. (First of all how did I end up in Windows-based support when I bought RedHat Linux?) Secondly, My new machine, I spent $2,761.75 on is just a nice box that can't do much until the ** is activated. So, a few issues with my order. One, you shipped me a machine with Linux on it and then when I contacted support I got windows-based support that can't help me. And expressed to me that they didn't care if I return the machine. Two, you shipped me a machine with Linux on and didn't send the service tag to RedHat so I can activate the **. Lastly, You shipped me a machine and make it unbearable in locating contact information via your web site. Although I must say it's an improvement since 2007, however it's still not user friendly. Perhaps ********************** should spend more time investing in how to improve customer experience then how to regenerate revenue.
              Read More
              Read 2578 More Complaints

              Customer Reviews

              526 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              OSCAR E

              07/17/2024

              **************On June 26 I bought a Dell 24 Monitor 3 weeks later I have not received it. Customer support said they will give me updates but I have no delivery date.
              Read 525 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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