Business Profilefor360 Training, Inc.

BBB files indicate 360training.com, Inc. has a pattern of complaints from consumers alleging difficulties receiving their OSHA cards after completing their course.  Consumers allege 360training informed them they would have to pay $89 to receive a replacement card which consumers allege they initially did not receive.

 Consumers also allege issues with the content of courses including relevancy between tests and course work as well as consumers experiencing technical difficulties.

Consumers also alleged difficulties with discount codes.

BBB submitted a written request on July 20, 2023, and August 4, 2023, to the company encouraging them to address the pattern of complaints. 

On October 18, 2023, 360 Training, Inc. responded to BBB's concerns of their pattern of complaints stating they have a return process to reach out with returned cards and most missing card cases are presented as they await the return of the card from USPS. 360 Training Inc. is not permitted to automatically issue a new OSHA card without the card being returned.

360 Training, Inc. has implemented including with each mailed card instructions students can confirm the receipt of their OSHA card with a toll-free number to help validate that the OSHA card has been delivered.

360 Training, Inc. has also taken efforts over the past year implementing audits and updating the content and course player for several courses with known issues.  

In regard to discount codes 360 Training, Inc. has discontinued outdated promotions and have a dedicated team monitoring their advertising daily to ensure accuracy.

360Training responded they have made improvements to their website to make their refund policy clear and accessible and are developing further enhancements, including additional acknowledgments and adding the refund policy to purchase receipts. 

360Training has also enhanced their website to ensure the refund policy is readily available and understandable to consumers by including additional acknowledgments and adding the refund policy to purchase receipts.  Furthermore, 360 Training, Inc. has implemented incorporating refund policy links into their website's footer. Additionally, buyers are now required to accept the Terms & Conditions for course purchases, which includes the refund policy.

360Training is also working on enhancing their website to introduce an additional acknowledgment in the shopping cart for purchasers to confirm their understanding of the refund policy and also adding the refund policy to receipts for each purchase.

For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile.