Business ProfileforRally Credit Union

On or about July 2023, my wife, *******************, purchased a vehicle from ******************* motors in ******** **. As part of the purchase agreement, ******************* selected Rally Credit Union as the bank to service her auto loan. My wife was NOT given any choice in this matter, nor was she told which bank was chosen until the time the agreement was going to be signed. As a result, she felt that she had no choice but to use Rally Credit Union as her loan servicer. Unfortunately, her experience with Rally has been terrible, at best. 3 months into her agreement, a payment was missed due to circumstances beyond her control. Attempts were made to try and avoid this missed payment, but Rally refused to help and simply ignored her. Now because of that missed payment Rally has started a relentless campaign of harassment against her. This included multiple daily harassing phone calls, and letters. As an example, in one of their latest phone calls, Rally reprimanded my wife because she did not pay their late fee, even though she did pay the full payment due. I would like to note that on Rally's online payment page, late fees ARE NOT shown or indicated anywhere. In addition, no late fees are reflected in the "amount due" that is shown on the page. As a result, I am formally asking that Rally cease and desist harassing my wife. If they want to work with her to resolve the issue, we are willing to work with them.