Additional business information
At-a-glance
Business Details
This is a multi-location business.
- Headquarters
- 1 Firstcomm Plz, Fort Worth, TX 76109-4978
- BBB File Opened:
- 1/1/1959
- Years in Business:
- 65
- Business Started:
- 11/24/1958
- Business Incorporated:
- 11/24/1958
- Accredited Since:
- 10/11/2022
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:00 AM - 6:00 PM
- T:
- 7:00 AM - 6:00 PM
- W:
- 7:00 AM - 6:00 PM
- Th:
- 7:00 AM - 6:00 PM
- F:
- 7:30 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Mark D. Steffe, President and Chief Executive Officer
- Ms. Kellie Richter, Executive Vice President, Chief Marketing and Client Experience Officer
- Mr. John Osarczuk, Executive Vice President and National Director of Advisor Operations
- Ms. Amy Doherty, Executive Vice President and Chief Operating Officer
- Ms. Sunday Grace, Executive Vice President and Chief Financial Officer
- Mr. James C. Kim, President and Chief Executive Officer of First Command Bank
- Ms. Shawna Dover, Senior Vice President, Human Resources and Leadership Development
- Mr. Hugh A. Simpson, Executive Vice President, General Counsel and Secretary
- Contact Information
Principal
- Ms. Kellie Richter, Executive Vice President, Chief Marketing and Client Experience Officer
- Additional Contact Information
Phone Numbers
- (800) 443-2104Other Phone
- (800) 443-2104
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Greg G
03/26/2024
First Command Financial Services, Inc. Response
03/28/2024
We value our clients' trust and strive to maintain high ethical standards. We apologize if your experience felt otherwise. We encourage you to reach out to our ****************** Team at ************ to discuss your experience further.
Regarding your comments on insurance, it is crucial to differentiate between insurance and investment. While insurance can help provide financial protection, investments aim to grow wealth. We offer a range of insurance solutions tailored to individual needs. ************** is ideal for temporary coverage, such as paying off a mortgage or funding education. Whole life insurance serves long-term needs like providing income to a surviving spouse or covering final expenses. Our thorough analysis ensures personalized recommendations our advisors provide clients in alignment with their financial plan. We take pride in coaching clients on their path to financial security.
We appreciate your feedback and look forward to hearing from you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.